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To want a refund or loan of a car seat?

(27 Posts)
Marlboroandmalbec34 Fri 02-Jun-17 14:05:37

Hi wonder if anyone can let me know my rights?
I bought a joie everystage erf car seat from uberkids on 22 Feb 2017
It's becoming a nightmare to tighten the harness and the webbing you pull is fraying.
Uberkids have said it's under warranty and they will pick it up and send to joie to fix but it will take 2-3 weeks.
I cannot be without a car seat for this time as it's impossible for me to get my toddler to nursery so I can work.
I cannot take this time off as I go on mat leave shortly
I have contacted joie direct who have said there is nothing they can do it will need to go back to them
Neither company can lend me a car seat for this duration. They will not refund me to return the product.
Apparently my only option is to buy a cheap replacement and send the joie back to them. When they fix mine the 2nd car seat will be redundant and to be honest I really cannot afford to purchase a 2nd seat for 3 weeks. Hiring one through a hire company is nearly as expensive as buying a new one.
AIBU to expect uberkids or joie to offer a solution that is not going to cost me? Do I have any rights on this?
The car seat is supposed to last for years. I have had it just over 3 months
Thanks

Ginmakesitallok Fri 02-Jun-17 14:07:53

I would tell them you don't want it fixed, you want it refunded. A car seat which lasts less than 3 months isn't fit for purpose.

clickityclackpack Fri 02-Jun-17 14:07:55

I don't think they have any obligation to provide you another seat while yours is being fixed but happy to be told I'm wrong. Maybe see if someone on your local Facebook mums group can lend you a seat? Plenty of mums have lent out their seats to others in our group.

Marlboroandmalbec34 Fri 02-Jun-17 14:14:39

Thanks gin. I have asked for a refund they have said no.
Thanks clickerty that's a good idea. I do feel they should be able to offer a solution though

purplepopple Fri 02-Jun-17 14:27:15

Might be worth trying social media? Twitter etc? 3 months for a car seat is shameful, not sure I would trust a "repaired" car seat either, like you I would want a refund or replacement. Hope you get it sorted, that's appalling customer service really.

Aeroflotgirl Fri 02-Jun-17 14:29:47

Good idea, mabey tweet them, or FAcebook them publically. You have consumer rights, and you are entitled to a refund if your seat is faulty and not fit for purpose.

Tattsyrup Fri 02-Jun-17 14:33:13

Why won't they offer you a refund or exchange? Have they explained? I wouldn't be too keen on a repaired car seat.
Whereabouts are you, op? A kindhearted Mumsnetter might have a spare seat (I do, if you're around Birmingham)!

Ariawyn Fri 02-Jun-17 14:34:28

if its faulty - can't you return as not fit for purpose ?

RandomMess Fri 02-Jun-17 14:40:09

I think it's not fit for purpose too and would use your consumer rights to get a refund.

Most councils I think have someone to help?

Goingtobeawesome Fri 02-Jun-17 14:41:56

If you're having another baby won't you need another seat anyway so why buy a cheap one you wouldn't chose too? Your baby still needs to be safe.

stripeyboys Fri 02-Jun-17 14:45:29

You could try Free Cycle. It is a website that links you up to other people who live locally to you. You can post a wanted message asking people for a seat and people post messages about things they have available that they want to get rid of. People are giving things away for free to people who need them.

However, it would be a second hand car seat, and you would not be totally sure of it's history. It is generally recommended that second hand car seats can be a bad idea because it could have been damaged in an accident and no longer be safe.

50ShadesOfEarlGrey Fri 02-Jun-17 14:49:59

I'm not sure about your rights, although I think you could argue that it is not fit for purpose, and therefore are entitled to a refund.
HOwever, did you pay for even part of this on a credit card? In which case you can contact them for advice and claim a refund through them.

Notalotterywinner Fri 02-Jun-17 14:50:08

In your shoes I would either buy one or I would put on my Facebook a message to see if anyone has a spare that I could borrow.

Marlboroandmalbec34 Fri 02-Jun-17 14:52:51

Hi going the new baby will go on n the first stage seat I had for my son who is now 18 months old as it's part of the travel system. I bought this one when my son got too big for the baby seat. So I have 2 good seats but one too small for my son and the joie which is faulty.

I will go back and push for refund I just prefer to know my rights as they are saying I have no right to refund.

BorisTrumpsHair Fri 02-Jun-17 14:53:25

Sale of Goods Act - it's not fit for purpose. You can get a refund.
Quote SOG Act to them.

Marlboroandmalbec34 Fri 02-Jun-17 14:54:10

Paid via PayPal as online retailer would that give any protection?

Marlboroandmalbec34 Fri 02-Jun-17 14:54:53

Thanks Boris will try that smile

BorisTrumpsHair Fri 02-Jun-17 14:55:26

oh crap looks like SOG Act has been replaced with weaker (for the consumer) legislation:

www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

Now you can only get repair or replace

Marlboroandmalbec34 Fri 02-Jun-17 14:56:54

Oh. Thanks anyway Boris

WeAllHaveWings Fri 02-Jun-17 14:58:29

are you sure he is too big for his previous seat if you just bought the new one 3 months ago? I know we moved ds up a seats before he completely outgrew his old one, maybe worth a check?

Saracen Fri 02-Jun-17 14:59:53

Consumer Rights Act (2015) replaced the Sale of Goods Act. According to the consumer rights group (Which?)

"you have to give the retailer one opportunity to repair or replace any goods or digital content which are of unsatisfactory quality, unfit for purpose or not as described.

You can state your preference, but the retailer can normally choose whichever would be cheapest or easier for it to do...

You're entitled to a full or partial refund instead of a repair or replacement if any of the following are true:
...
a repair or replacement would cause you significant inconvenience"

www.which.co.uk/consumer-rights/regulation/consumer-rights-act

I'd quote that at them.

Ariawyn Fri 02-Jun-17 15:01:22

you dont have any credit card protection if you use paypal (as far as i know) even if you use a credit card

FruitBadger Fri 02-Jun-17 15:03:36

Sale of Goods has been replaced by the Consumer Rights Act.

More info here... www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange#goods

Essentially, within 6 months you can return the seat as faulty and the burden of proof is on them to show it wasn't faulty when you brought it.

Diggingmywayout Fri 02-Jun-17 15:07:14

I had a consumer issue recently and I tried to ring Trading Standards. Now you no longer ring them directly but the phone number takes you to Citizens Advice. I wasn't expecting much but the woman I spoke to clearly explained my rights, told me who to contact (which turned out to the shop I'd bought the goods from, not the manufacturer) and what to say.
Really, really helpful.

Marlboroandmalbec34 Fri 02-Jun-17 15:09:07

Brilliant thank you

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