Around Christmas we got new upstairs neighbours.
In that time our kitchen has flooded significantly three times, and we've had intermittent drips more frequently. We rent, so duly reported to our landlord, but the issue is that the tenants won't give us their landlord's details to confirm the problem has been fixed.
To date, we've had them do the following:
- hide in the dark and not open the door when we're trying to report a recurrence of the leak.
- claim they don't have their landlord's contact information, and when pressed, provide a contact number that leads us back to someone claiming to be the tenant.
- have mysterious visitors who park across the driveway and block us in.
- coinciding with the mystery visitors, have loud sex for over three hours (!) - female noises only - very audibly in the garden.
- throw away food waste and non-recyclables in the recyle bin - we're in London, so we have green and black wheely bins - green for recycling. I duly moved the offending items.
- Dump what appears to be around 6 pineapples' worth of skin and core loose into the black rubbish bin, resulting in flies and maggots thanks to the heat.
- repeatedly buzz our flat to be let in because one of the occupants has "forgotten" their keys rather than buzzing their actual flat. I'm presuming someone upstairs is present to let them in otherwise buzzing us isn't much use!
All these issues, coupled with ridiculous amounts of banging/thumping on the floor (enough to shake the light fixtures) and endless small child screaming is driving me crazy!
So, after that essay, AIBU to investigate further to try to find their landlord's details and raise these issues with them? We've tried to address the flooding, to no avail, as well as the bin issues, but no improvement. I'm concerned that there's something going on upstairs that's not above board, hence their refusal to give us their landlord's contact details - every time we report the leak and ask for contact information they claim they've got a repairman coming the next day and say they need their landlord's permission to pass on their information. Our letting agent has tried too - no joy! My DP thinks I'm being over-zealous, but I'm fed up with taking annual leave to deal with leaks and absentee landlords!