I currently have Homecare 400 and kitchen appliance repair cover with Homecare and have just received my renewal notice. The costs had risen from £800 to £890 per annum! But when I checked on the website, a new customer would pay £570 for exactly the same cover. When I phoned to discuss my renewal I was told that, as a valued customer, they could give me a 20% discount which would reduce the price to £712. When I said this was still more than a new customer would pay, the only response was that the 20% discount was the maximum they could offer. They seemed rather bemused when I said I would cancel instead! Why do British Gas think customers are such mugs!
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To be annoyed with British Gas Homecare renewal
22 replies
spanieleyes · 29/05/2017 17:20
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