to expect a reply to my email within 10 days?

[Leilaniii]

I am just about to lose my rag but wanted to check if I was BU before I did anything.

I have engaged a firm to make a prototype for my business. If I like it then they will also manufacture all of our stock based on this prototype. The sales person at the firm was very responsive and I got a good impression of the company. I paid a lot of money for them to make the prototype and he immediately passed me onto the person who would be making it. She emailed me with a suggestion of how to make it better and said she would send me some information about this. I replied back and told her I was looking forward to getting the information.

That was 10 days ago. Since then, I have emailed her - nothing. No response. I called the sales guy and he apologized and said he would get her to contact me. Still nothing.

AIBU to be pissed off? I have given them a lot of money and going forward they could make a lot of money from us if they make all our stock. The very least she could do would be to send the info or give me an update. Something. Anything.

I want to send her this email:

"Dear ___, I am not good at dealing with flaky people and your lack of professionalism does not bode well for the future. I therefore think it's in everyone's best interests that you return my money immediately and I engage another firm to make my product. Thank you, Leilaniii".

AIBU?

[LurkingHusband]

No.

[unfortunateevents]

YANBU but do not send that email. It doesn't make you sound very professional either. I would go back to sales guy and tell him that if you have not had communication from her by end of play tomorrow with the promised information (and a timeline?) then you will be requesting your money back and taking the manufacturing elsewhere.

[Sonders]

YANBU to want to end the professional relationship but your email sounds a bit childish. unfortunate's suggestion is better.

I'd probably call the sales person you had a good relationship with and have a frank discussion, saying you feel really let down as you thought you were on the same page and excited about the project.

[sonjadog]

Follow it up but don't send that email. It's really unprofessional.

[LurkingHusband]

I was just addressing the AIBU about expecting a reply.

I've recently had a couple of ignored emails explained as "being lost" when I had to chase up by phone which seems to be a new thing .

[RedheadLover]

Definitely don't send that email!