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To ask for a refund for a school trip?

(64 Posts)
libertyboy Wed 24-May-17 22:48:17

I have paid £130 for a two night school trip for my year 5 son.
He's had some problems with behaviour this year and last week was excluded for a day as he got angry with a teacher and kicked a chair. They said he couldn't go on the trip either which started today. I also said he couldn't go as the behaviour is at home too. It's been a week since the exclusion and nothing has been mentioned about a refund by me or the school as we have obviously been concentrating on tackling the problems he is having.
Do I ask about it? What's the etiquette?

Siwdmae Wed 24-May-17 22:51:04

Phone, ask to speak to the organiser, say he's been told he can't go and request a refund. Don't mention that you have withdrawn him if they told him no first, it wasn't your decision, you're entitled to a refund of the majority bar the deposit, which is normally non-fund able. Find the original letter.

peukpokicuzo Wed 24-May-17 22:51:42

Sorry I don't think you can get a refund. The costs of the trip in terms of the accommodation, coach hire etc etc will not be any less because of your ds not being there. There is no money available to refund you. It has already been spent and the school can't get a refund from the places they have spent it on.

whereiscaroline Wed 24-May-17 22:52:46

If it was me, I would. That's a lot of money for a trip they have excluded him from. I probably would have asked beforehand though, and if they had said you wouldn't be refunded then I would have pushed for him to be allowed to go (sorry, I know that's not hugely helpful now!)

harderandharder2breathe Wed 24-May-17 22:54:41

I wouldn't expect a refund tbh. The school probably won't get a refund themselves.

EweAreHere Wed 24-May-17 22:55:22

I would ask for a refund.

If they refuse, politely explain that you will not be 'voluntarily contributing' for any more future school trips, pantomimes, in-school event days, swimming lessons, charity fundraisers for the school etc until you have recouped your £150.

IlsaLund Wed 24-May-17 22:56:10

In our school it would have been made clear when you paid that if there were behaviour issues/exclusions the money would not be refunded.
We say this to the pupils and parents so everyone is absolutely clear.

The school will probably still have to pay for his place.

FlapAttack88 Wed 24-May-17 22:57:36

I wouldn't expect a refund unless they managed to fill his space. Their costs aren't going to get less go travel or things this late notice most likely. The policy at our school is that if you're excluded from a trip fur to poor behaviour you don't get a refund unless someone can take your place

FlapAttack88 Wed 24-May-17 22:58:49

I woukd ask if they managed to fill his space and if so wpuld ot be poss to get a refund please

BrightonBelleCat Wed 24-May-17 23:00:29

You won't get a refund if it was a behaviour incident I doubt.

My dd couldn't go on a trip due to illness a couple of years ago. I got a refund because the school made the decision she was too unwell to go and they claimed through their insurance. I had to wait though.

TheSnowFairy Wed 24-May-17 23:00:53

So his behaviour is so bad that the school refuse to take him on a trip and you want a refund?

Good luck with that hmm

Wolfiefan Wed 24-May-17 23:02:53

The school will have worked out a cost per head. They charge each child a fixed amount to cover their costs. If they refund you then they are out of pocket. Schools really can't afford that.
I would worry much more about the behaviour issues than lost money. confused

arethereanyleftatall Wed 24-May-17 23:07:34

Ewe - that's a horrible attitude.
Schools aren't bottomless pits of money, and they (well at least my dc school does) do so well at offering extra experiences, but can only do so with support of parents.

Op - as others have said, you can ask the question, but if they've still had to pay for his place, it might be difficult to given you the money back.

38cody Wed 24-May-17 23:14:59

Just ask - have a conversation.

pennypickle Wed 24-May-17 23:15:19

The school will already have paid for the number of pupils. Its not their fault that your son cant behave himself. He has been excluded due to his own making. Not the schools fault. Sorry!

jannier Wed 24-May-17 23:20:44

I paid £300 for a residential trip for my son he then broke his leg and couldn't go I couldn't get the money back as his space had en paid for the rooms/seats/ etc. I got back £25 or so which was entry tickets.

Floggingmolly Wed 24-May-17 23:21:07

Why would they offer you a refund? <boggle>. The school will have paid the money over already, and the (PGL?) certainly won't refund because his behaviour is considered so extreme that he'd be unsafe to take along. Why should they!?

FlapAttack88 Wed 24-May-17 23:22:15

ewe you sound like a delight

libertyboy Wed 24-May-17 23:22:15

I should have explained more maybe about his problems but the post was more about the etiquette side of things.
Yes his behaviour was that bad they decided he couldn't go but his behaviour has been bad for a while, he has problems with anger which they've know about for at least a year and apart from a few meetings with me haven't done much to help. I took him to gp a year ago and have seen a specialist who didn't diagnose but spoke about ODD and wants him to have counselling which we're still waiting for. The school knows this too and have only really 'upped their game' since the exclusion, well, talked a good talk anyway.
They're an academy- I don't suppose that makes a difference with the finance side of things?

Wolfiefan Wed 24-May-17 23:23:21

Whatever diagnosis he does or doesn't have the issue is his behaviour. Not your money! confused

TheMysteriousJackelope Wed 24-May-17 23:24:52

Ask your DS's teacher who you need to contact about a refund.

Unfortunately it may not be possible. The school may have had to already pay for the trip and not have the funds to return money to you. I know when my DC signed up for trips it was pretty clear - after a certain date there are no refunds because the money had already been paid to the hotel, bus company, activity center. I know the school refused to take him, but that is because of his behavior, it wouldn't be safe to take a child on a trip if he won't obey instructions.

A child in my DC's class was thrown out of Space Camp by the Space Camp staff on the second of third day in for bad behavior. $350. No refund.

WildwestWind Wed 24-May-17 23:26:43

jannier surely the school could have claimed on their insurance for your son

TheMysteriousJackelope Wed 24-May-17 23:27:16

TBH given his history, they should have told you at the time of booking, that he wasn't allowed to go. To add to my previous post, I have also heard of children who weren't allowed to book places on trips because they wouldn't behave in class.

Definitely ask for the refund. This isn't etiquette, this is business. Just don't get stroppy with the person who has to tell you 'no' for reasons that are beyond their control. It doesn't sound like you would though.

Floggingmolly Wed 24-May-17 23:27:53

Is it relevant that you consider the school hasn't done much to help his anger issues, op? What help would you expect them to provide?

TheSnowFairy Wed 24-May-17 23:29:45

No difference for an academy. The place still needs to be paid for.

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