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To cancel sky?

(47 Posts)
ItsNachoCheese Wed 17-May-17 13:09:01

I have been trying to cancel my sky to no avail. Im currently 45 a month for the variety package and phone and broadband and i am struggling now to afford it. From next month it will be 60.99 a month which is definetely not affordable for me. Im a single parent and money is tight. I found a deal with my phone provider for 21 a month for broadband which would be be better cost wise for me. My current contract expires in september but sky wont let me pay an early termination fee as "i am not allowed to" hmm does anyone have any advice as to what i can do? Its starting to stress me out

Dianneabbottsmathsteacher Wed 17-May-17 13:11:04

I just cancelled and then phoned my bank to cancel any further direct debits.

I haven't heard any penalties arising that sounds wrong but hopefully others will post.

ShatnersBassoon Wed 17-May-17 13:15:15

Even if you terminated now before your minimum term is up, you'd be paying them almost as much in fees as you are now in subscription. Ask them to tell you the earliest date on which you can call to cancel without penalty, and make sure you do.

GahBuggerit Wed 17-May-17 13:16:09

Watching with interest - Im on the verge of cancelling Sky and just streaming shows I want to watch online, I'm getting ripped off for well over £100 a month for a standard (no movies etc) package shock

Im pretty sure my friend said she didnt have to pay anything when she cancelled hers, could you call back and check with someone else?

Ariawyn Wed 17-May-17 13:16:17

Why has the price changed? Have they put it up or have you had a promotional period that has ended?

user1488721675 Wed 17-May-17 13:19:17

Have you tried asking what better deals they can offer? I pay sky £23 a month for my phone line & internet, just normal tv but with the Sky+ box so can record etc

ShotsFired Wed 17-May-17 13:20:01

The worst case is that this will only be for two months. For reasons unknown to anyone, they seem to offer deals for 10 months, on the proviso you sign a 12 month contract. After that 12 months is up you can cancel anytime you like without penalty (you might have to give 30days notice, i.e. call in month 11 though)

However, you should be able to get a new deal starting before the £60.99 charge kicks in. Call them and explain you'd like to discus your costs. You might have to pretend that you'll leave them asap as you just can't afford it, but they'll eventually put you through to someone who can offer you decent offers.

Or/as well you could see if any of the free options and other suppliers will do a better all round deal. Quite frankly I feel £42 (what I pay) is pretty damn good for calls, broadband and decent tv channels.

donajimena Wed 17-May-17 13:26:09

No don't cancel. Get your facts from other providers (prices etc) ring them and tell them you want to cancel. They will ask you why and present your facts.
I'm paying 31 per month for broadband, tv (kids but no boxsets which I can live with)
I was charged 70 in march not realising my contract had ended. So I rang to cancel (genuinely)
There are threads on money saving expert on how to do this.
Don't forget to tell them you were shocked to find a MNer is paying less than your current deal (you might have to forgo some add ons)
Good luck

donajimena Wed 17-May-17 13:27:29

Sorry in my excitement I failed to read your OP correctly. If your price goes up next month are you going to be out of contract?

ItsNachoCheese Wed 17-May-17 13:31:51

No my contract finishes in september but my offer finishes next month. I got told i wasnt allowed to have the record feature with just the freeview channels sad

Tiredmumno1 Wed 17-May-17 13:51:43

I was reading that some people have fibbed and said they are moving to a property with sky already and appealed to their better nature, or they are moving out of the uk as they can't argue that one.

I hope you manage to sort it, I am absolutely not saying you should lie, however it depends on your situation, so if you feel you can and need to then so be it.

ItsNachoCheese Wed 17-May-17 14:01:48

I told them i cant afford it and the guy said thats a shame but im in contract and if i dont pay it it will go to a debt collector. I dont have a lot of spare money and sky was the one luxury i gave myself

Tiredmumno1 Wed 17-May-17 14:04:55

Maybe you could ask to speak to a manager and try some begging.

ItsNachoCheese Wed 17-May-17 14:07:56

Thats my next plan of action i think

Tiredmumno1 Wed 17-May-17 14:31:53

Good luck, let us know how you get on smile

GladAllOver Wed 17-May-17 14:47:55

If they are putting up the price agreed at the start of the contract, there should be a clause allowing you to leave at that point.

ItsNachoCheese Wed 17-May-17 14:49:31

There is a bit on their website that details termination fees which id be more than happy to pay. I find it bizzare that they are refusing to let me pay it

Chloe84 Wed 17-May-17 15:06:24

I got told i wasnt allowed to have the record feature with just the freeview channels sad

Do you mean for free? Why would you get it free? My mum has it, it's £10 per month to be able to record/pause/rewind the free to air channels.

ItsNachoCheese Wed 17-May-17 16:37:41

chloe84 i know i wont get the feature for free and theres a charge for the record feature on its own that id be happy to pay it but sky wont let me

Firesuit Wed 17-May-17 16:41:43

Why would you get it free?

Because it's a feature of the box you already own, not a service they provide? Effectively they are making you pay £10 a month to turn on a software feature that costs them nothing to provide.

The same "service" is free on a Freeview box.

Presumably Sky are entitled to do it because the software is licensed that way, but this must be virtually the only consumer software where people have to pay an ongoing license fee with no option of a one-off purchase.

IAmTheWorwax Wed 17-May-17 16:42:39

If you can afford it then get a fancy free view box. We've got the one from BT that cost about £140 but you get a few more channels, pause and record etc. It soon pays itself off.

Firesuit Wed 17-May-17 16:42:46

If you only want freeview channels, just get a Freeview box, it makes no sense to pay Sky £10 a month.

Firesuit Wed 17-May-17 16:44:55

I have a Freeview box (in addition to Sky) because I signed up to a £5 a month BT TV subscription, then cancelled it after 12 months. I did it just to get a box for £60, having checked the smallprint said I could keep it when I cancelled.

Princesspinkgirl Wed 17-May-17 16:53:38

I was paying sky £88 i spoke to live chat still in contact and told them its ridiculous when everything is repeats .... sky dropped the bill to £60 a month

ItsNachoCheese Wed 17-May-17 17:37:17

The only channels that are watched that arent freeview is disney junior and sky 1 for the simpsons. £32 for in essence 2 channels is a tad steep for my liking grin

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