Ongoing struggle with Universal Credit getting me down.

[malificent7]

I work ft in a low paid job and i am a single mum to an 8 year old.
I leave early in the morning and get back late so dd goes to her fab childminder who does the school run etc.
My childcare bill is hence quite high. Universal credit refund me 85percent of my childcare bill which im very grateful for otherwise i fould not afford to work. (Oh the irony)
Each month without fail it has been a monumental strughle to get childcare paid.
I have to drop off my childcare reciepts to the job centre after dark and declare online. This is no big deal but they nearly always fuck up the paperwork.
So last week i did my usual chasing up and they told me they would release the payment on Friday. It is still not here today.
So i chased up again. I was told it would be released today.
Still not here at 5. 30pm so i called the helpline. I spoke to a woman who said there was nothing she could do to help. I asked to speak to her manager. She said her manager couldnt gelp.
I said id rather hear that from her manager than her and she put the phone down on me. Aibu to be pissed off?

[malificent7]

Helo sorry not gelp!

[Biscusting]

Wow that's just shocking, sorry Ibuave no advice, but didn't want to read and run.

Could you put this information together and take it to your local MP?

[HelenaDove]

Thats ridiculous Contact your MP.

[HelenaDove]

bump

[malificent7]

I will contact tge MP but as ge has been in the news recently for telling someone to fuck off back home i dont have a great deal of faith.

In the mean time i have no more money for food or fuel.

[HelenaDove]

maleficent i saw that on Twitter.

[DJBaggySmalls]

Google for your local Law Centre, they give legal advice to people that cant afford it. Once they know you have a lawyer its likely your claim will miraculously be sorted out
www.lawcentres.org.uk

[nottinghamgal]

I wouldn't contact your mp. Don't worry if you don't like them, it's their staff who will deal with it and not the mp. They have ways to get to senior people very quickly and sort stuff.

[starsinspring]

Have you changed jobs recently op?

[harderandharder2breathe]

That's shit service

I work in a call centre (private sector) and if someone asks to speak to a manager, I let them. Even in cases where the manager will need me to tell them what to do (we encourage the caller to speak to a senior agent who is most likely to be able to help, but if they insist on a manager they get one).

If I've done nothing wrong, I've nothing to worry about if someone speaks to a manager. I know the managers will sometimes agree to things I don't have the authority to agree myself.

My somewhat rambling point is that even if she thought there was no point, she shouldve let you speak to a manager or arranged for one to call you back.