Yesterday I took both children to local garden centre and needed to use the baby change facilities. On leaving my daughter got her finger stuck in the door. It's now been x rayed and the bone is so damaged it will require surgery. She's only 2.5 years old.
To leave the baby change I had to push the baby's pushchair out whilst holding the door open as it's a heavy fire door with a strong heavy closing mechanism. Due to the angle of the corridor I needed to tightly turn the pushchair round and although my daughter was right next to me she got her finger caught in the door hinge but the door shut so heavily and abruptly i didn't have time to pull her away. I've never heard her scream like that so hard.
Would it be unreasonable to write a letter to ask them to loosen the return mechanism on the door so it doesn't snap back/slowly closes or to put a door hinge protective cover on bearing in mind it's an area that's commonly used by small children. Or should I just leave it? It's probably my fault for not watching where she had her hand but I was watching where I turned the pushchair - I feel so guilty for her. It's probably just my emotions and my own guilt that make me want to complain.
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AIBU?
To write a letter of complaint
46 replies
Shadowboy · 27/04/2017 12:15
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