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BT are dicks!!

(30 Posts)
MummyPigLovesAppleSauce Wed 26-Apr-17 18:22:08

Ok, so not really an AIBU but I'm too fucked off for chat.
Moved house on Saturday and BT assured me it would activate at the new house on Monday.
What they didn't tell me was that only the BT tv was going to be activated and the rest won't be on until the 19th May!!!
You can't even watch BT tv without broadband!!! Dicks!!!!

LIZS Wed 26-Apr-17 18:24:02

Yes their service levels are dreadful.

Chloe84 Wed 26-Apr-17 18:27:05

Dicks indeed. Make sure you don't pay for services you're not receiving.

Can you go to Sky or Virgin instead?

ForalltheSaints Wed 26-Apr-17 19:12:22

If a government wanted to be popular, then sorting out BT's service would make them so. Businesses as well, they are one of the main obstacles to start-ups.

PutTheBunnyBackInTheBox Wed 26-Apr-17 19:19:08

My contract with BT is up in July and I'll deffo be moving. Their customer service is nonexistent, the bloody WiFi keeps disconnecting and don't get me started on that BTFON thing that turns off the WiFi on my phone so an hour after getting home and surfing MN, playing candy crush doing important things on my phone, I get a text saying I've used all my data.

I don't know who would be any better though.

luckylucky24 Wed 26-Apr-17 19:25:44

Dicks is an understatement. I would refer to them as Fucking twats!
We had no internet for almost 8 months when we moved. A few months after we moved in they actually disconnected us and according to the engineer who fixed it, it was because they didn't have enough connections and so have ours to someone else. Unfuckingbelievable!

justdontevenfuckingstart Wed 26-Apr-17 19:30:35

They are without doubt the worst company I have ever dealt with. After a disastrous house move I had 7 refunds on my account. They are a shambles. You only get results when you get escalated to someone in the UK. Was sorted in 1 call and she was wonderful to be fair. The outsourced calls were a nightmare.

Allthebestnamesareused Wed 26-Apr-17 19:35:23

good luck with that! Set it all up ahead of move. They issued a phone number which went out on change of address cards etc.

Then one reason after another as to why it couldn't be set up. ended up with a new number entirely and it took 8 weeks to get our broadband grrr. Even then it was only after I had been all through every procedure they have escalating up to the next stage and finally threatened Ombudsman.

But having said that since we got it it has been great!

Bluntness100 Wed 26-Apr-17 19:49:24

They are the absolute worst. It's a whole new level of shocking frustrating hellish torture trying to deal with them.

They fucked up our move in order, ended up someone in the uk had to sort it as they fucked it up so bad,
The internet went down, for a month, they kept telling us it was in the house, we kept telling them not, my husband is an engineer, I have a degree in IT, their engineers came, said it wasn't in the house. Filed a report. They ignored their own engineers report and kept me on the phone daily testing my line after it, sent second line engineers out,,,"where is your telephone line" "oh it's underground, that's a different engineer" then no one came,,so i called daily, they kept testing the fucking line, eventually they said sorry, you're right, it's not in the house, but i can't get the right engineer out for three weeks. So i complained,

Lady from complaints phoned,,I need to check your line,,,why?????? You know it's not in the house. Four fucking hours later. I shall send an engineer in one week, not three. You're right this has been poor and we will compensate you shouldn't have to wait another three weeks. Phones me back ten mins later and says,,,,

"I wasn't fast enough, the appt in a week has now been booked and I lost the original one in three weeks too, it's going to be a month now,"

I don't have an alternate supplier. I just wanted to cry, can I have my comp then at least. No she says, that's not my job.

I've never ever had the misfortune of dealing with such a shit company. I even have a screen shot of an online chat and one of them says "I don't know what to do, can you tell me what to do please"

Fuck me it just doesn't get any worse than having the misfortune to deal with bt.. It really doesn't.

MummyPigLovesAppleSauce Wed 26-Apr-17 20:28:12

I really don't understand how a company can be so shit and still in business? If I was that bad at my job, I'd have been sacked years ago!

LilacSpatula Wed 26-Apr-17 20:29:56

Idiots! I complained and they were totally wrong. We got compensation and now we have Sky. Wouldn't touch them. Report them to Ofcom.

justdontevenfuckingstart Wed 26-Apr-17 20:30:28

It's because you can't go anywhere else. BT only where I live. I have no choice. They know this so continue to be shit.

Skinnydecafflatte Wed 26-Apr-17 20:39:41

Oh goodness we had all manner of frustrations with them a year ago when we swapped to them. They left us without broadband for three weeks, both my sh and I work from home. Trying to get them to sort things out was awful, they never phoned back when they said they would. We'd only been with them a month when they really upped their prices too.

Anyway our contract has just run out and we are leaving them! Back to virgin, faster broadband , better tv box and about £20 a month cheaper.

If you like all the frustrations and irritations then I suggest you also sign up for Vodafone, they can certainly give BT a run for their money in terms of being amazingly useless! 🙄

Suze1621 Wed 26-Apr-17 22:24:29

We have had exactly the same issue with Sky - all booked well ahead of the move or so we thought. We also have TV but four and a half week wait for broadband!

User1635974 Wed 26-Apr-17 22:28:07

We were without broadband for 3 months. They sent me 3 new hubs and threatened to charge me if they had to send out an engineer. Turned out, after hours of calls and holding on to get through every day, there was a problem at the exchange.

I get the rage just thinking about it!

edwinbear Wed 26-Apr-17 22:42:25

I once paid for Broadband I didn't have for over a year after we'd moved house, because that was preferable to having to deal with them to get it resolved.

PingaPenguin Wed 26-Apr-17 22:51:30

Horrendous company!

Moved into a new build for a bit but there was no phone line whatsoever, was going to cost over £100 to install but BT said they'd do it for free if I went with them. I wasted days of annual leave waiting in for them to turn up on their promised days. They were promising to come despite not even beginning to install the line. Took months to get sorted, although did received a decent compensation from them.
I once queried why they couldn't let me know if they knew they weren't going to turn up and they told me they only let people know an hour after their allotted time e.g if your appointment is 8am-12pm they wouldn't bother letting you know they weren't turning up until after 1pm. Fucking lot of good that is!

pastabest Wed 26-Apr-17 23:29:32

Early Dec we did a sort of house swap with PILs

MIL rang BT to inform them that she was moving from house A to house B and wished to take her account with her. Somehow BT decided that this meant that they needed to cut off the line at house A. MIL said no, the line needs to remain. BT said the new occupiers need to ring us by X date to stop the line being disconnected.

The new occupiers (me, at that point 8 months pregnant) rang BT well before the cut off date and said please don't disconnect the line, I'm 8 months pregnant and get no mobile signal at house A, we need the phone and the line needs to stay connected. The lovely lady at the end of the line said 'don't worry, it's all sorted you DEFINITELY won't be disconnected on X date.

X date rolls around and guess what, we get disconnected. I have to drive to an area we get mobile signal to call BT. Lovely man says it appears that the original lovely lady just set up a new account and didn't actually cancel the disconnection request on the old account. The only way to sort it, says lovely man, is to pay the reconnection fee and wait three weeks until Y date for openreach to reconnect. BT apparently have no control over open reach despite owning them. Me at 8 months pregnant agrees to pay just to make it all start working again.

THE VERY NEXT DAY the line appears to be reconnected again. marvellous we think, fabulous, BT and Openreach have far surpassed our expectations.

A week later we get a message saying that Openreach will be coming to investigate our fault on Y date, we will be charged if it is a wasted call or if the fault is Internal. Call BT to advise reconnection no longer required. Assured by BT that we no longer need someone on Y date, phone is now working. BT dispute this and say the line is disconnected, I point out this cannot be the case as I am currently talking to them on said line..... they agree Openreach Engineer is no longer required on Y date and assure me it will be cancelled.

Y date rolls round and a lovely young man from Kelly communications arrives - he is subcontracted by BT. He's not sure why he is there. He states the phoneline has never been disconnected. He does lots of stuff and tells us there appears to be a fault on the line. He disappears off to investigate. A BT Openreach van then arrives in our yard. They don't knock but carry on down the yard and start fiddling with a mast. Kelly communications man then lands back and after fiddling some more asks us what BT Openreach are doing here. Puzzled looks from us 'we assumed they were with you!?' No no, says Kelly communications, 'I knows nuffink' what's more he informs us that as a Kelly Communications engineer working on behalf of BT he is NOT ALLOWED TO TALK TO BT OPENREACH

Kelly communications and BT Openreach proceed to dance around each other all day refusing to tell each other what they are doing.

After Y date all appears to work fine. Not sure if it's KC or BT who fused it.

40+ phone calls, 11 emails and 6 online help chats is all it took to resolve it. We still ended up paying a reconnection fee for a line that as never disconnected.

I had the baby, all BT matters resolved. Or so I thought

3 weeks I got a bill for the original account held by MIL, the one that changing to a her new property triggered the whole fake disconnection debacle in the first place. The bill is not itemised. MIL confirms she is receving and paying regular bills on that account at house B.

More phone calls to BT promised that the bill would be wiped out as clearly that account no longer exists on that line given everything we have been through. 'You will get a letter' says lovely lady on the line 'confirming that the balance is 0.00 and that the account is closed' letter arrives a week later asking for half the original amount I. The first letter.

I have not yet summoned the strength to call them again.

Fucking hate BT

pastabest Wed 26-Apr-17 23:30:24

That was EPU count but cathartic

Feel free to tldr - ultimately BT are lying shits

pastabest Wed 26-Apr-17 23:30:55

*epic

lalalalyra Wed 26-Apr-17 23:35:30

They are absolute shits.

I had a steaming row with them on Monday after taking the phone from my late relatives husband. No matter how many different ways he said it they just did not understand that his wife is dead and cannot "just phone us quickly" to confirm she doesn't mind the account being changed into his name [this is on top of the fact it has been changed twice while she was terminally ill and somehow keeps defaulting back to her name].

We resorted to social media and getting someone to call us in the end as we were worried they were going to end up disconnecting the line and that's the last thing he needs right now with so much to organise.

londonrach Wed 26-Apr-17 23:48:27

Never ever sign up with bt. Rubbish service and their broadband does not work. I will never ever return to them even if they paid me!

saltandvinegarcrisps1 Thu 27-Apr-17 00:02:59

They are truly awful. We had a fault over Christmas which took 3 weeks to get fixed - it was in the cables between the houses in our street and the junction box thingy. What really p*ssed me off was the numerous calls to call centres overseas which took 5minutes to explain my problem (Scottish accent) then I would be told ,,- "the engineers will be there tomorrow," but I could tell they werent cos the junction was the bottom of my street - but theres no arguing with BT. It cost us about 70 quid in extra mobile phone data to speak to family/work our business but they wouldnt compensate. Once our contract is up I'll be changing.

LineysRun Thu 27-Apr-17 00:11:54

One of my many phone conversations with BT staff included one of them saying he'd told his parents to switch to Virgin. I think he was more fucked off than I was.

edwinbear Thu 27-Apr-17 00:12:51

I wish the Daily Mail would pick this thread up!

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