I'm a florist. People regularly ring us to order deliveries over the phone. A guy rang today sending to a woman whose details he was hazy about. There was a lot of "hang on..." while he looked stuff up on his phone ( work address, phone number etc).
The message he wanted wasn't identifying and he refused to give his contact details as he didn't want her to know who they were from.
I told him that I needed his contact details in case anything went wrong with the order, but he refused again, saying "it's ok, just send them. "
I explained that I really couldn't do that, as part of the contract of sending was that we had his details.
We backed and forthed for a while with him saying " but I could give you a false name and number" which of course he could, but I could 1471 his number to check if he was lying.
This all seemed a bit fishy to be honest. It's not like he said "I want to send my girlfriend flowers but I'm keeping it anonymous." We've had quite a few stalkers send people flowers and on a couple of occasions had to get the police involved, which always makes me super cautious when I have to take an anonymous order. Most clients understand where I'm coming from and I take their details on the understanding that I will protect their identity unless there are mitigating circumstances.
Anyway ( sorry, this is getting long...) he gave me his details with incredibly bad grace, which left me thinking that perhaps I had pushed too hard in my insistence to get his details. But the flip side is that receiving flowers from an unwanted admirer ( it happens far more than you'd probably think) can be really upsetting.
There is also the "send anonymous flowers and then see if she mentions them to me because I suspect she's got a lover" bouquet. This is when the woman then rings me begging to know who they're from because they could be from her husband or her 'brother'
So, what I'm asking is: what would you have done in my shoes? WIBU to press for details or in future should I just shrug it off and say "sorry, he didn't leave his name" when asked?
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AIBU?
To insist on contact details
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LadyOfTheCanyon · 20/04/2017 13:10
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