Ordered flowers on Thursday for mother's day - due to be delivered today. Website stated "guaranteed tracked delivery". Email at 4pm saying Royal Mail couldn't deliver so they were out for delivery with Yodel. Nothing arrived.
Called company, waited 25 minutes on hold listening to "your call is important to us" messages, and when I did finally get through the operator was trying to tell me the guaranteed didn't really mean guaranteed and that the flowers would be there on Monday. Maybe. And that I could get a refund. Maybe.
So I ranted at her and said I was extremely unhappy and she was doing nothing to keep my custom.
And now mum will probably get half-dead flowers at some point next week, and I have to try to organise something else, on a Satruday night at past 8pm. Mum lives 100 miles away so it's not like I can pop round with a bunch from M&S in the morning.
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AIBU?
to have had a bit of a rant at a call centre worker?
26 replies
TinfoilHattie · 25/03/2017 20:08
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