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To cancel virgin media contract.

(17 Posts)
ShamefulDodger Wed 22-Mar-17 08:58:06

Even though I know I'll get a whacking 'fine' for it.

We switched over to them on the 10th of February.

We we're sent out a contract, reassured that they would switch everything for us and that the price would stay the same for twelve months.

Two weeks ago got a bill for more than double the expected price. They had changed the monthly fee.

Rang up and after a lot of complaining they switched it back to the contract price.

Now today I get a bill from our old supplier (BT)

Nothing has been switched or cancelled on their end. No contact from virgin media at all and as far as they are concerned we are still using BT services.

Im sick of them already so it's not a great sign for the next 11months is it?

Applebite Wed 22-Mar-17 09:03:53

Virgin media are unbelievably shit. I have wasted far too many hours of my life shouting at them 😡

Sympathy OP!

ShamefulDodger Wed 22-Mar-17 09:12:38

Thank you Applebite

I'm going to try CAB first (not that I think I can get out of the charge, just to check our rights)

This is a disabled household and we can't just magic money up to pay for virgin screwing with us.

londonrach Wed 22-Mar-17 09:15:36

You right contact cab and id send a strongly worded letter saying what you saying here the fact they havent switched you. Take its like broadband but with tv added. (I just get normal tv)

MaudLyn Wed 22-Mar-17 09:16:22

YANBU. Virgin are utterly fucking useless.

EdmundCleverClogs Wed 22-Mar-17 09:17:12

They are awful. We've been 'cut off' by them before (they mistook us for another customer on the street apparently), random blackouts, and taking up to 3 weeks to have anything fixed. A friend of mine can barely get any speed and yet their bill keeps going up and up with no-one trying to fix the issue (they live in a high-speed area, supposedly). Every time we're bothered by Vigin sellers in town, asking 'are you with Virgin Media?', my partner replies sharply 'unfortunately yes'. Can't afford to change at the moment, just have to ride it out.

HermioneJeanGranger Wed 22-Mar-17 09:17:13

YANBU - Virgin are a pile of shite. I was stuck in a contract with them as a student about 7 years ago and they were horrendous. We were already connected to them so no idea what set-up was like, but the connection was horrendous - dropped out constantly in the evenings, the TV bit was slow and often had connection problems, and it was outrageously expensive for what it was.

Surely you're given a cooling off period and should be able to cancel without incurring a massive fee? Not sure if you've gone past that period already, though.

Allthewaves Wed 22-Mar-17 09:21:11

Isn't the first months bill double as u pay a month in advance?

19lottie82 Wed 22-Mar-17 09:26:06

Don't "cancel" or not pay, you'll just end up with a shit load of hassle and having your credit history totally trashed which will haunt you for years. It's seriously not worth it.

Push on until you get this sorted (written correspondence is best) and if you don't get anywhere go to the ombudsman (OFCOM)

gamerchick Wed 22-Mar-17 09:32:23

Why didn't you cancel BT yourself? I don't think it's cancelled on your behalf.

gamerchick Wed 22-Mar-17 09:32:58

Isn't the first months bill double as u pay a month in advance?

Mine was.

madasa Wed 22-Mar-17 09:33:45

I am about to leave them and expecting hassle.
I would report them to trading standards, watchdog, anyone I could think of

MatildaTheCat Wed 22-Mar-17 09:34:13

My ail got a rapid response after contacting the ceo. This was after FIL had been without a phone line for six weeks. He's 87.

I asked for a recommendation for the correct tariffs for mil which I pay for her mobile as she wasn't using anything like her minutes. They changed it to £8 a month and one month later the bill was £80. When I queried it, she'd gone over her minutes. But, I said, you recommended this tarrif. Oh, they said...*but you agreed. So it is your fault.* stupid me.

Hate the bastards. Don't let it drop. The first line phone operators are drones. Insist on going higher.

DianaMitford Wed 22-Mar-17 09:48:40

Yup, appalling experience here too. We moved house, booked an appt for them to come and fit tv/broadband. They turned up: "Sorry, the cable has been cut and we need to send someone out to fix this. It'll be two weeks. Why? Because we need one person to mend the cable and one to do something else."

Us: "Ok, not great, but ok."

Fast forward two weeks and day before booked fitting: "Sorry, we can't actually do it tomorrow because we've just realised that we need to dig up your road and that will take time. How long? Oh, don't know, maybe a month. Definitely a month? Not sure, could be a month, but might be more."

Us: "Cancel the order!"

We are now with BT and very happy smile
Bullet dodged, methinks.

We should seriously get this thread sent to Richard Branson.

ohfourfoxache Wed 22-Mar-17 10:25:45

We're in the process of switching atm - although progress with TalkTalk is so pathetically slow that we're seriously biting our tongues and just focussing on being away from Virgin.

WindyBottoms Wed 22-Mar-17 10:35:27

My experience was virtually identical to DianaMitford's.

The phone stopped working and we were told that a new cable needed to be fitted. They then realised that it would mean digging up a road/path and that they would have to get permission from the local authority for that. The permission-granting took about 6 weeks, with the actual work arranged for a couple of weeks later.

By the time it was done, we'd been without a phone for 3 months. Then the cheeky gits tried to charge us line rental for those three months. hmm

DianaMitford Wed 22-Mar-17 10:52:51

And funnily enough, BT managed to switch on our internet a day early, with no road digging shenanigans or even an engineer coming to the house. All done remotely.

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