I visited my local Waitrose cafe this morning, I placed my order at the counter (two breakfasts & two lattes, and a slice of cake) I was going to pay by debit card, the lady serving asks me to enter my card and then she goes off to make lattes. The card machine doesn't register my card going in.
She comes back and says 'oh sorry I didn't set it up right, put your card in again' which I do, nothing happens. She now gets quite annoyed with me and says 'you need to put the card in properly, all the way' I do this (again) and nothing happens, she lets out a massive sigh (I am obviously really dumb in her eyes!)
'Don't you have contactless?' she asks (I don't) 'You'll have to use another card then' she says. 'Or cash' (I don't have another card and I don't have cash on me) 'your card's not working she says' (loudly and rudely - shaking her head at me) everyone in the long queue is now showing interest in the kerfuffle.
I say to her 'there is nothing wrong with my bank card, I use it everywhere I go, in fact I have just used it in this store'
'I'm not disputing that' she snaps at me 'you'll have to go and draw cash and pay that way'
At this point I turned around and walked out the store (I was humiliated at how she spoke to me and fuming) We went down the road to Sainsbury's cafe and had a delicious breakfast (and no problems with card machine)
I was fuming and I want to complain (I have never complained anywhere before) do you think I should complain and who should I contact?
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AIBU?
AIBU to complain? Humiliated and angry about how I was treated in Waitrose.
109 replies
JustSpeakSense · 08/03/2017 15:15
OP posts:
PrivatePike ·
08/03/2017 15:33
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