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To have walked out of this restaurant?

(213 Posts)
MellieMGrant Sat 04-Mar-17 19:36:34

Took DD out for a nice day together, hair and shopping and lunch etc.

We went to a local mid range chain restaurant which prides itself (and usually delivers on) speedy service, as we wanted to get lunch done and dusted.

We were seated almost immediately, on the end of a long table. The table was filthy, and our place settings were used.

A member of staff came and cleared the rest of the bench and didn't acknowledge us at all. Didn't change our place settings.

We sat there, ignored, for almost twenty five minutes. I tried to make eye contact with at least two staff members but got nowhere.

A family were seated behind us and had their orders taken and drinks brought over while we were there.

I'm not particularly assertive and didn't want to make a fuss in front of DD anyway, so we just got up and left. Ended up going to Subway instead as we were really hungry by that point.

Was I being unreasonable? We often go out for lunch on a Saturday and I've never had such a poor experience, no matter how busy they are.

I feel a bit guilty for walking out but I'm not sure what else I should have done. Is a twenty odd minute wait at a dirty table too long or was I just hangry and irritable?

TrinityForce Sat 04-Mar-17 19:37:45

I'd have walked out too.

TheNewSchmoo Sat 04-Mar-17 19:38:07

Of course you weren't.

Shoxfordian Sat 04-Mar-17 19:38:13

Yanbu but why didn't you ask a waiter to clear the table and bring you some menus? Why sit there for 25 minutes?!

NoArmaniNoPunani Sat 04-Mar-17 19:38:18

YANBU. I'm not sure why you feel guilty, they clearly didn't give a fuck.

PeppaPigTastesLikeBacon Sat 04-Mar-17 19:38:43

Why would that be unreasonable? I would have said something/left sooner

Jaimx86 Sat 04-Mar-17 19:38:45

I'd have walked out after 10 minutes, maybe less.

SoleBizzz Sat 04-Mar-17 19:39:26

YABU for feeling guilty. Very strange reaction.

TrollTheRespawnJeremy Sat 04-Mar-17 19:39:49

Why didn't you say anything after 10 mins?

MaisyPops Sat 04-Mar-17 19:39:56

I'd have walked out too.
Piss poor service so theyd not be getting my custom.

We did something similar. Mid range chain had a promotion outside for lunch. We got in and went to order and they revealed that the promotion outside wasnt on today. It was midweek so we had no reason to expect an exemption. They wanted us to order from the main menu at evening prices. We left

araiwa Sat 04-Mar-17 19:40:04

maybe next time say something instead of sitting like a pudding for half an hour

SDTGisAnEvilWolefGenius Sat 04-Mar-17 19:40:25

Maybe they saw the used place settings in front of you, and thought you had already ordered and eaten?

You weren't unreasonable to have left, but I think, in your place, I would have made greater efforts, sooner, to attract attention from the waiting staff.

NSEA Sat 04-Mar-17 19:41:18

YABU to have sat for 25 minutes. Thats not making a fuss! You were forgotten about.

Astoria7974 Sat 04-Mar-17 19:41:29

I would have walked out after 10mins. Being busy isn't an excuse for shit customer service

SheRaaarghPrincessOfPower Sat 04-Mar-17 19:42:08

Why did you not just go and find a member of staff? It's not making a fuss to ask that the table be cleaned.

I'd have walked out too though I think, but I would have found a member of staff on my way out and complained about the poor service.

StealthPolarBear Sat 04-Mar-17 19:42:37

Surely when they were clearing the rest of the table that was the point at which to make it clear you were waiting

eurochick Sat 04-Mar-17 19:42:54

I'm a bit confused about not wanting to make a fuss in front of your daughter. Surely you are just demonstrating assertiveness. You don't need to be arsey in the situation you describe, just clear about what needs to be done.

Peanut14 Sat 04-Mar-17 19:43:03

No YwNBU. If I was in your position I would have tried to get a servers attention. Failing that I would have asked for a manager when leaving and explained why you were leaving.

Trifleorbust Sat 04-Mar-17 19:43:11

I don't think it's ever unreasonable to walk out if you're not being served. I don't think I would be annoyed if they were busy (a waiter only has two hands) but clearly they weren't in a position to provide you with a quick lunch.

MellieMGrant Sat 04-Mar-17 19:43:23

We had menus in our hands and I tried to make eye contact with anyone who came near.

I probably should have spoken up but I am quite socially anxious a fucking mess tbh and felt like I'd got something horribly wrong to be ignored like that.

And now I'm massively overthinking the whole thing. I'll probably never go back there, which is a shame as it's our go to place for lunch out with the kids.

LagunaBubbles Sat 04-Mar-17 19:43:44

Dont really get why you sat there for such a length of time rather than going up to ask if anyone was going to serve you? confused

MargoChanning Sat 04-Mar-17 19:43:53

Asking a member of staff for a menu is not being 'assertive', it's a basic thing to do. Perhaps if you'd gone up to a waitress and asked for a menu, they would have apologised for keeping you waiting and served you a delicious meal. I think you need to take some of the responsibility for not simply pointing out to them that you hadn't been served yet. But yes, I do agree they shouldn't have kept you waiting and served other people who'd arrived later.

Aridane Sat 04-Mar-17 19:45:09


MellieMGrant Sat 04-Mar-17 19:45:50

We had menus.

Hard to describe but I didn't just sit there passively. Two servers came right near us and I looked them right in the eye but they turned away and carried on clearing and took the order from the family behind us. I even said to DD 'I'm ready to order, are you?' when the waitress was right next to me.

MrsNuckyThompson Sat 04-Mar-17 19:46:00

Yanbu for being annoyed but to be honest you sound like a bit of a doormat for sitting there for 25 MINUTES without either getting someone's attention or leaving sooner!! If I couldn't make eye contact I would simply get up and go to the serving station or bar and ask that someone come to serve me. What a waste to sit there being annoyed for so long!

It sounds as though in the lunchtime rush the server assumed you'd already been at that table and had eaten rather than being net new customers.

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