Terrible day at work !
I work as a travel agent so in retail.
A lady called today asking to make some amendments to her flight dates - I explained I'll see what I can do but couldn't promise anything as its short notice .
It turns out I couldn't book on the dates she wanted to switch to as we were sold out .
She turned instantly rude ! It was very strange though as she wasn't shouting but she was condescending , told me she was getting "quite sick" of me when I tried to explain why I can't just swap , she then turned it all around to me saying I'm clearly finding her annoying and she will come in to speak to someone else
I honestly was not rude or abrupt back to her , maybe there was a tone of irritation in my voice at some point .
She's now going to complain about me (she said she was) and I've come home feeling totally deflated and it's playing on my mind .
My boss will be able to see I've not done anything drastically wrong but will probably pick up that I was irritated with her .
AIBU to think people forget there's an actual human on the other end and just because you can't see them doesn't mean you can be openly rude ?
Sigh. I can't even drown my sorrows in gin as I'm on anti biotics
Please or to access all these features
Please
or
to access all these features
AIBU?
To think some people need to remember there's a HUMAN on the other end of the phone?
11 replies
DreamCloud99 · 28/02/2017 18:00
OP posts:
Please create an account
To comment on this thread you need to create a Mumsnet account.