.... for requesting change of day of hospital appointment.
Consultant referred me to another department for tests. Received an automated phone call asking if I could attend on a particular day. Press 1 for yes, press 2 for no. I pressed 2. The automated service then said it wasn't actually cancelled and I would need to ring the number on my letter.
The said letter arrived 2 days later detailing the appointment which I had already said I could not attend. I rang the number on the letter and I spoke to a real person.
I said I was unable to attend that day and could I please have another appointment. I was asked what the reason was I could not attend. I said I was unable to get there that day. This led to being asked a further 2 times.
The operative then stated I will cancel it but I can't make you another one as the person whose job that it is isn't here. He sounded stroppy. I let it go, said ok and bye etc.
9:00 am this morning same person telephoned me and reiterated that I had cancelled an appointment and was I sure that I could not make it. Yes I said I was sure. He said there wasn't any other appointments available for the foreseeable further so was I SURE I could not attend. WTAF.
I remained calm and unruffled and said I was a 'fellow professional' and be assured if I could attend on said day I would but I couldn't. They then offered me 1 of 3 other appointment times/days.
I'm perturbed on several levels. Their continual need to keep asking why I was unable attend, asking me on two separate occasions several times 'if I was sure I was unable to attend', them with holding appointments and brow beating me to attend etc.
AIBU or where they?
Please or to access all these features
Please
or
to access all these features
AIBU?
To not want to disclose a further reason
118 replies
SquarePegRoundHole · 27/02/2017 09:54
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