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To refuse permission for this inspection of my home to take place?

(35 Posts)
tenantatendoftether Sun 26-Feb-17 13:12:58

In the 24 months that the inspection schedule has been running since I moved in, the agent has failed to turn up five times and rescheduled, meaning that I have prepared for 13 inspections in that time. The most notice I have had that they weren't coming is half an hour, and that was only once. Of those that have gone ahead which I have been present for, on one occasion the guy turned up three hours early and on another one hour early. Twice he made verbal comments about my housekeeping. He didn't put either in his report - probably because he knew he wouldn't get away with it as my housekeeping is fine - he was just asserting his position.

This most recent one they have cancelled twice with no notice. I emailed one of the directors to say how unsatisfactory the situation was and that I do not think the inspection should be rescheduled yet again but just written off.

She refused to do so and now I've had an email from the person who does inspections giving me a third date.

I have prepared for inspections on average every eight weeks for two years. It is not my problem if the agents failed to turn up for appointments that they themselves have made. Wibu to refuse permission?

kormachameleon Sun 26-Feb-17 13:14:37

Message withdrawn at poster's request.

specialsubject Sun 26-Feb-17 13:14:40

Write to landlord telling them that the normal schedule is twice a year, one of those to coincide with gas safe. And that landlord is paying a bunch of disorganised hair flickers.

tenantatendoftether Sun 26-Feb-17 13:16:07

Particularly interested to hear from landlords as I am considering copying the landlord in on the email exchange. I know that if I was paying an agency through the nose as he is I would be annoyed at them mucking it up.

BreakfastAtSquiffanys Sun 26-Feb-17 13:16:14

What reasons are they giving for cancelling?
Are yu having to take time off work?

I'd convsider sending them an invoice for your wasted time (which of course would have no legal basis whatsoever!)

barinatxe Sun 26-Feb-17 13:17:27

You have to allow them access for an inspection but they are taking the piss here. Give them a timeslot and threaten to charge them if they don't keep it.

expatinscotland Sun 26-Feb-17 13:18:19


DJBaggySmalls Sun 26-Feb-17 13:18:23

Thats completely unreasonable and can be considered harassment. Complain to your letting agent in writing.

MrsTwix Sun 26-Feb-17 13:23:02

I'm not a landlord, but if I was I'd be annoyed that someone was upsetting my tenant like that. It's hard to get good tenants and I wouldn't give a flying worst about housekeeping as long as you pay on time, let the gas engineer in and don't smash things up.

SparkyBlue Sun 26-Feb-17 13:24:50

YANBU and I say this as someone who works for a landlord. It sounds absolutely ridiculous.

specialsubject Sun 26-Feb-17 13:26:04

I am an evil bastard landlord ( mn rules - no other kind) and yes of course i would want to know.

tenantatendoftether Sun 26-Feb-17 13:26:56

The reasons for cancelling are: staff sickness (twice); not having the keys (!) once; "forgetting" (!) (once) and also no reason given.

tenantatendoftether Sun 26-Feb-17 13:30:28

MrsTwix I honestly don't think there is a problem with my housekeeping anyway as it would have gone on the report if there was and also as his comments didn't related to cleanliness. He was basically being an arsehole and throwing his weight around and on the third occasion he did actually turn up I had a friend with me and hey presto no comments.

scaryteacher Sun 26-Feb-17 13:31:36

I like my property to be inspected every quarter. just because it is older and any nascent problems can be nipped in the bud if identified early enough.

I an only concerned with the fabric of the building, not with how tidy you are, as I am no great shakes in that department myself. Whilst washing dripping over radiators would worry me, as would inadequate heating and ventilation, how much washing up you have in the sink isn't a bother.

I would be very cross with my agents if they were dicking my tenants about like this, and would want to know as well.

Okkitokkiunga Sun 26-Feb-17 13:48:24

I'm a landlord (and a tenant). We do pay the agency a small fortune to manage the property for us. I would most definitely want to know if they were mucking my tenants around. Unhappy tenants lead to quick turnover of tenants, which can result in the property being empty for periods of time. So I would want to know from the perspective of I want my tenants to be happy and I don't want the agency costing me even more money. Very definitely go through your contract with a fine toothcomb.

As a tenant, we have been in our house for a few years now and have inspections every 3 months. It is a relatively new house and there are always no problems. I have just requested that we move onto 6 monthly inspections which the landlord agreed to with no problems.

InTheDessert Sun 26-Feb-17 13:51:04

I would be furious if the managing agent were treating our tenants in this way, and would certainly want to know (that said, I don't know that our tenants could get hold of me other than through the agent - I certainly couldn't get hold of them other than writing to the address).

I also don't see wether you have hoovered that day or not is relevant. So long as the house is not more than a week dirty, and the fabric of the house is being cared for (no mould, grass not knee high, o dammaged and bashed walls /doors etc) I really couldn't care less if the breakfast dishes have even washed.
I hope our agent isn't causing this level stress for an inspection?. That said, living 5000 miles away, it is very reassuring to receive the reports.

LRDtheFeministDragon Sun 26-Feb-17 13:52:37

At this stage I would just say now. Eg:

Dear [name],

I am writing about your request to inspect my home, [address], at [date]. I am aware that inspections are important and we have always tried our best to accommodate you, and were ready for visits on [dates]. These were cancelled through no fault of our own. Unfortunately, it will be impossible for us to accommodate you on [date planned]. As you will know, we have a legal right to quiet enjoyment of our home and we are entitled to refuse visits. We suggest that [dates and times] might be convenient for us, and could reschedule for them.



Sunnyshores Sun 26-Feb-17 14:03:10

You should let the landlord know that you are being inconvenienced - he will not want to lose you lettng agent wont give a damn if you leave. At the same time ask if inspections could be 6 monthly. Again as a ll I think 6 month inspections are fine (for most tenants and most houses) especially as youve alreadybeen living there problem free for 24 months.

manicinsomniac Sun 26-Feb-17 14:04:44

That sounds ridiculous. Have you had to take a day off work every time?

I'd be tempted to say, 'look, the key's in the shed. If and when you can be bothered to show up, knock yourselves out, but I won't be there to show you round.'

tenantatendoftether Sun 26-Feb-17 14:13:08

I've stopped taking time off work as I can't really afford to do so for this and particularly when they don't show up - I need all my leave to cover school holidays. I did point out to the director in my email that them not showing up meant I lost leave for no reason and her response was that they say in their letters that I don't have to be present.

Which I guess yes is true but surely most people would want to be present when there is someone inspecting their home.

tenantatendoftether Sun 26-Feb-17 14:27:13

Thank you for all of the responses btw - it helps to know that others think this is out of order. Sunnyshores no there has never been a reported problem from any of the inspections - just that guy making comments and as I say none of them made it onto the report. I have complied with every date they have given me and have stayed up late the night before making sure everywhere is clean and hoovered and all the toys are put away etc and I really do feel that enough is enough.

This last inspection that ended up being cancelled came at a particularly difficult time in that I was working long days which meant my family were helping but there was also a family crisis and another difficult family matter to attend to, my kids and I were literally here there and everywhere both emotionally and physically (think travelling hundreds of miles and being very distressed) and in the middle of all this was this rescheduled inspection. So I think well fuck it, the timing sucks but I'll just do the tidying and cleaning and get through it somehow and at least with everything else that's going on that's one thing off the list that I don't have to think about for three months.

And then they didn't show up and have now tried to reschedule. And I get that my personal life doesn't come into it but dammit tenants do have personal lives and we can't all be sat waiting around for these clowns to find their arses.

tenantatendoftether Sun 26-Feb-17 14:31:38

Sorry in case it wasn't clear there was one inspection that they didn't show up for. That was then rescheduled for the difficult week, and again they didn't show up and have now sent me a re-rescheduled appointment.

HelenaDove Sun 26-Feb-17 18:50:06

A lot of HA tenants go through similar with loads of no shows and rescheduling of gas safety checks.

Its ridiculous.

BarbarianMum Sun 26-Feb-17 19:03:24

Tell your landlord cause you can be sure the agency won't be saying other than you are being obstructive.

On a separate note 8 weekly inspections sound totally exessiveand not compatible with your right to quiet enjoyment of your home. In my properties we inspect at3 months, then again at 9 months and then annually from then on (and at the end, obviously).

EnormousTiger Sun 26-Feb-17 19:07:01

My son is a new land lord and he isn't planning inspections at all and hs is not using an agent to manage it as we don't want that person in between. In fact he and I went round there at tenants' request to remove a sofa ourselves (good for my arm muscles).

Could you not leave the keys at the agency so they can go round when they actually manage to get round to sticking to a time and then you won't have to wait in or take a day off work? Could you bill them for lost wags for all the times they have missed the arranged time?

People are so very unreliable. I had a workman last week due at 8am and he turned up at 10.30am - probably his office had not given him the right time but that almost feels like a theft of over 2 hours of my time hanging around. At least he turned up I suppose.

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