I went to collect preordered tickets from the ticket machine at the station today. It is for a journey in May and because I am a stingy cow somewhat frugal, I had carefully planned the journey in about 4 sections to save me money on the tickets. So I had a lot of tickets to print out. I waited until the machine said collect your tickets and I checked carefully that I had them all, including looking and feeling all around inside the machine to make sure I had them all. I went back to the car and sorted them out and there were four tickets for each leg of the journey (there are 2 of us travelling) - 2 reservations and 2 tickets except one part where there were only the 2 reservations tickets. So I went back to the ticket office and queued for some time and asked the lady selling tickets what I should do about this. She said "you probably left them in the machine". I said I checked it really carefully. She said, "I'm sure you did but you must have left the in the machine, it happens all the time." She then opened the machine but the tickets weren't inside so she said again, "you must have left them in there, they lie flat and you can't feel them, then the next person takes them. You can ask at the station if they will accept them but you will probably have to buy them again". I said that I didn't see why I had to buy them again when I had paid for them already but she just repeated that it happens all the time and that I must have left them in the machine. Now by this time the queue was getting restless and the journey that is missing is only really short, so even if I do have to buy them again it won't be a lot, so I left it at that.
But AIBU to think that firstly, if they really were there and I missed them even after checking really carefully, and that if this happens all the time, then they need to do something about it as it is unfairly penalising travellers. Secondly, if it happens all the time, maybe it is actually that the machine is malfunctioning rather than that everyone is leaving their tickets in the machine. (Thirdly, why on earth do I need two tickets for each part of the journey anyway.)
I was certain that I had picked up all the tickets; it's only her insistence that I couldn't have that is making me doubt myself. It's also a bit of a coincidence that it was a pair of matching tickets missing rather than just a random two which you might expect if they had got stuck up the side.
Please or to access all these features
Please
or
to access all these features
AIBU?
to think the station should do something about this?
25 replies
Saker · 23/02/2017 10:55
OP posts:
wheatchief ·
23/02/2017 16:15
This reply has been deleted
Message withdrawn at poster's request.
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