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Aibu over this order?

(6 Posts)
ItsNachoCheese Mon 20-Feb-17 08:51:36

I know i am probabaly being U for ordering through a fb page... however i ordered a chair from a company that makes chairs for kids. I ordered a mickey mouse chair on the 23rd of january and it was 25 + 8 postage. Delivery was to be within 14 days. I mailed on the 4th of february asking if there was any update on my order to be told items take upto 14 days to arrive from the point of order.
I was going away for a bit so messaged on the 7th stating this and to ask if it would arrive when it was away so i could make arrangements if it arrived. I was told it would be dispatched at the start of the following week beginning the 13th. Fast forward to mailing yesterday to be told it would be dispatched in a couple of days?!
At this rate ill never get the chair. I mailes back saying that i got told on the 7th it would be dispatched the next week and that its been a month almost since i placed my order and its way over the delivery within 14 days of order
What do if any rights at all do i have? Fully aware that i may well have none and will have to chalk it up to being silly and ordering through fb sad

Pandamanda3 Mon 20-Feb-17 08:59:56

No not being unreasonable, how did you pay?
If it was PayPal or visa similar gateways just call up & cancel.
You would get money back and can go else were.
But need to know how you paid really to point you further.

ItsNachoCheese Mon 20-Feb-17 09:00:32

I paid via bank transfer

Sleeplessinmybedroom Mon 20-Feb-17 09:00:46

How did you pay?

Sleeplessinmybedroom Mon 20-Feb-17 09:08:18

You can't claim money back you paid by bank transfer. If you buy something on fb or eBay paying with PayPal is the only way you have protection. I would ask the seller for a refund as they haven't provided the item.

ItsNachoCheese Mon 20-Feb-17 09:08:25

Apparently they have a shop in accrington. Im not sure whether mnhq will let me name the company in my posts

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