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AIBU to be annoyed with this buyer?

(85 Posts)
thatfeeling Fri 17-Feb-17 14:17:19

I was selling an item on ebay. It's worth £160, the item is discontinued and I was selling it for £110. Brand new and with the box. Large item and very heavy. P&P was stated at £10.

The listing came to an end with no bidders. Within the hour I had a message from a guy asking to buy the item as he really wanted it. Also, could I knock some money off? He asked me to relist the item with a Buy Now option with preferably money off my original starting bid.

I explained that I paid £110 for the item so I couldn't go any lower other wise I would be out of pocket and that I was selling it without a profit. I also pointed out that it's a discontinued item with already a substantial amount off the retail price so it was already a really good bargain.

He said fine so I listed it for £110 and he purchased it right away. He then emailed me again asking that seeing as how he'd paid so quickly, would it be possible for me to go to the post office that afternoon and post it.

The item was listed for 2nd class post with 2 day dispatch time. However, as a gesture of good will, I agreed and went straight to the post office.

Now, the postage came up lower than expected, so I opted for 1st class not 2nd class as advertised. It came to £6.

He then emailed me the next morning thanking me for the item and that he was really pleased and it, however, as the postage came to £6, please could I refund him the £4. He said me sending him the £4 via PayPal would be sufficient.

I feel I've already bent backwards for this buyer and abided by his slightly demanding requests as it is. The postage was clearly stated and by purchasing the item he accepted a contract to agree to pay.

To add to insult the ebay fees/paypal have come to almost £20 so I'm actually really out of pocket after the sale sad

AIBU to feel pissed off at this comeback?

TheFreaksShallInheritTheEarth Fri 17-Feb-17 14:21:23

P and p is for postage AND packaging and any cists incurred with shipping (e.g. petrol to post office) not just the price of the stamp. Remind him of this.
Also remind him he agreed to your charges by buying, and that there are charges deducted, even from postage.
Don't give him refund!

TheFreaksShallInheritTheEarth Fri 17-Feb-17 14:22:29

by which I mean charges (to you) deducted by eBay. Cheeky fecker that he is.

krustykittens Fri 17-Feb-17 14:23:05

He is being a cheeky sod. Ebay does allow you to charge a reasonable amount for packaging and your expenses in posting an item (time, petrol, etc). Even if the P&P IS very high, he agreed to it by buying your item. P&P is clearly stated in listings, if he thought it was too high, he could have moved on. If he didn't realise it was too high, he should have checked. When I first started selling I did charge too much for P&P and I did refund people the difference, but I was never asked to.

BrownEyedLady Fri 17-Feb-17 14:23:17

YANBU! Keep the emails saying he received it. Tell him the £2 was for postage and packing (which includes petrol/parking to post it). Thank him and be all nicey nicey - how great he loves it etc if you need good feedback.

thatfeeling Fri 17-Feb-17 14:23:47

Thanks TheFreaks

I don't want to come across as an arse but I feel like he's being really cheeky and demanding and he should be grateful for what he's had!

I just fear now he'll end up leaving neutral or negative feedback and tarnish my 100% feedback score

thatfeeling Fri 17-Feb-17 14:24:42

Agreed brown. I've not replied and I feel like ignoring the message and not get into some sort of argument about it with him.

TheAugury Fri 17-Feb-17 14:26:37

Tell him to jog on

expatinscotland Fri 17-Feb-17 14:27:27

Don't refund him! He agreed to the P&P - postage AND packaging. Cheeky fucker. Block him from bidding on any of your other auctions.

Crispbutty Fri 17-Feb-17 14:28:48

How on earth have your eBay fees come to £20??

thatfeeling Fri 17-Feb-17 14:30:40

Selling fees, listing fees, % of final cost, Buy Now fee, PayPal fees.

BrownEyedLady Fri 17-Feb-17 14:30:43

Hopefully he's just trying it on. In any case, maybe leave it a day before responding so you can do so calmly, or not respond at all.

TheFreaksShallInheritTheEarth Fri 17-Feb-17 14:32:50

Actually, PayPal take a percentage too! I used to make such a loss with postage when I was a seller.

TheFreaksShallInheritTheEarth Fri 17-Feb-17 14:33:36

X post smile

RocketPockets Fri 17-Feb-17 14:36:39

I'm pretty sure you can put a reply on any negative or neutral feedback so you could always explain there if he does! Definitely don't refund!!

Trollspoopglitter Fri 17-Feb-17 14:37:25

I'd check eBay forums because you can't just mark up p&p charges - too many sellers were overinflating them and undercharging, so they paid less % on selling fees to eBay and eBay came down hard in favour of buyers.

thatfeeling Fri 17-Feb-17 14:38:38

Thanks everyone. A unanimous YANBU - wow! grin

TheFreaks - the fee's are a stinger! They're so high.

MunchMunch Fri 17-Feb-17 14:39:37

The fees are the reason we don't sell on eBay anymore, total rip off.

Tell him no you won't be refunding as it was stated £10 for postage and packaging and he was happy with that. Maybe tell him that to accommodate his request to post that same day you had to get a taxi so it's tough shit! Don't worry about sounding cheeky - he's hardly bothered about how he's coming across.

ChicRock Fri 17-Feb-17 14:40:16

You've massively overcharged him on P&P and eBay/PayPal will be on his side if he raises a complaint.

Not his problem that you agreed to 110 and now you'd been stung by the fees.

I would refund him a couple of quid if I were you.

thatfeeling Fri 17-Feb-17 14:41:18

Trolls yes I've been stung before. Sold an item for £3.50 with £2.80 P&P. The P&P cost was actually £9 so I took a loss on the entire sale! I'm always weary of P&P after that but I always strive to get it as accurate and fair as possible.

thatfeeling Fri 17-Feb-17 14:43:08

I wouldn't say I 'massively' overcharged him really confused and it certainly wasn't intentional.

barinatxe Fri 17-Feb-17 14:43:29

He's agreed to the price for P&P, that should be the end of the matter. However, is £4 worth the potentially bad feedback? Only you know that.

MunchMunch Fri 17-Feb-17 14:44:31

I don't think an extra £4 is "massively overcharging" him. Postage was £6 leaving £4 for any bubble wrap/paper/bag and any parking fees if she has to pay to park.

AndNowItsSeven Fri 17-Feb-17 14:45:08

Only business sellers can charge for time, petrol etc. You can charge £4 for packing though.

ChicRock Fri 17-Feb-17 14:45:20

Well you were going to charge £10 for second class postage. And even by sending it first you've still made four quid confused - did you just pluck a figure out of thin air for postage then?

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