My elderly mother is in hospital at the moment - it's been a bad few weeks for her (and us!) and we're all of a dither. I'm bearing the brunt of dealings with medical staff and up until yesterday, everything was great - really couldn't fault the staff and people who've been looking after her.
Yesterday she was moved to a new ward. Every member of staff I've spoken to on this ward has been abrupt, occasionally rude and this evening downright obstructive. I'm very upset tonight anyway as an issue has arisen around important information not being passed along to the people caring for her (I only found out by chance) and we've had to involve the PALS service in the hospital. It's been up to me to liaise between many different units to ensure this information is known.
Tonight the sister on my mum's ward told me in no uncertain terms (in relation to the information I was passing along) "that information is not from this hospital". It was very definitely so as it was written on the day my mum was admitted
I am so upset and anxious right now. I have health problems myself and all this is really putting strain on my already limited ability to cope. I suffer badly with anxiety and having people being so rude to me when I'm being so polite to them is so upsetting. Every time I ring I start out with "I know you're very busy..." and similar; basically apologetic for bothering them. But it's my mum! I'm worried!
Am I unreasonable to expect to be treated with just a smidgen of compassion? (Especially given that I'm attempting to extend same to them, knowing how over worked and crazy busy they are).
Thank you for letting me vent
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AIBU?
To be a bit distressed with attitude of hospital staff? (whilst acknowledging how busy they are?)
28 replies
MrJohnsonAteMyCustard · 31/01/2017 20:58
OP posts:
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hesterton ·
31/01/2017 22:55
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