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to resist paying this?

(148 Posts)
Itstoocoldforme Sat 28-Jan-17 20:48:24

Dd got hold of my phone and watched minecraft tutorials for 3 hours in total over 2 days at Christmas. Trouble was it was not on wifi. Cue £265 bill.

An acquaintance overheard my plight when I was whingeing to a friend, and said that the same thing happened when her dh was watching the golf at work. He thought he was on wifi and ran up an £800 bill. the phone co waived it and told him to be more careful in future.

So I try it with my provider, who I've been with for about 15 years. They're not budging and say it's legitimate usage. I know that it's legitimate usage, I'm appealing to their goodwill. They are not having it and have of course cut me off.

AIBU to hope for a bit of leeway here? They sent me a message at the end of the first day saying they have noticed high data usage. I didn't even read it because they send so many junk texts anyway and I have never gone near my limit before. In fact I didn't even know what it was 😳

They didn't stop the usage until I'd run up this huge bill.

AIBU to hold out payment and see if I can get some joy? Or should I just suck it up?

Itstoocoldforme Sat 28-Jan-17 21:05:11

anyone? 😃

ginfan Sat 28-Jan-17 21:08:03

But you did use it?

honeysucklejasmine Sat 28-Jan-17 21:10:47

Well, they did try to warn you. Most companies allow you to set a data usage limit to control your bill. I have a 1G limit. If i exceed it, I actively have to buy more to keep using data.

GladAllOver Sat 28-Jan-17 21:14:27

I feel sorry for you, but this is a common problem and widely publicised. You must have read about similar cases.
I'm afraid it's going to be an expensive lesson.

harderandharder2breathe Sat 28-Jan-17 21:15:43

Yabu

They messaged you and told you it was high usage and your DD did use the data.

Supervise use of your phone more closely next time and make sure it's on wifi

GinIsIn Sat 28-Jan-17 21:18:07

They sent you warnings and you DID use the data though

Bluntness100 Sat 28-Jan-17 21:18:49

I think you need to pay it, you have no grounds here, you've asked and they said no. It's legitimate usage, they tried to warn you and you ignored it, and you let your child have free reign of your phone. Lesson learned I think, sorry but you're responsible,😞

Patriciathestripper1 Sat 28-Jan-17 21:19:13

Sorry but you use it you pay for it. They sent you a warning.
Suck it up and pay the billy.

Itstoocoldforme Sat 28-Jan-17 21:19:50

I hadn't heard of anything like this before. Don't watch the the or read the papers! How naive am I 😳😳😳

Hellmouth Sat 28-Jan-17 21:20:27

If you don't pay it, you'll end up with a default and, at worse, they'll take you to court. Is it really worth it?

TheFairyCaravan Sat 28-Jan-17 21:21:25

Sorry no, you should suck it up and start reading the correspondence from them

VeryBitchyRestingFace Sat 28-Jan-17 21:22:06

AIBU to hope for a bit of leeway here? They sent me a message at the end of the first day saying they have noticed high data usage. I didn't even read it because they send so many junk texts anyway and I have never gone near my limit before. In fact I didn't even know what it was 😳

Entirely your own fault. Sorry. You should pay.

Itstoocoldforme Sat 28-Jan-17 21:22:50

God that's awful! Doing my research it's only my phone company that behaves like this !

AHedgehogCanNeverBeBuggered Sat 28-Jan-17 21:24:17

YABU, you should set up controls on your phone to avoid this.

Also, YABU to not watch news or read the papers - how can you possibly not care about current affairs? Setting a v bad example to your DC, how can you use your vote properly if you don't understand the issues?

FusionChefGeoff Sat 28-Jan-17 21:26:24

Pay it. I've still got 2 yrs of a £40 unpaid phone bill on an otherwise near perfect credit file to discharge and it's the biggest pain in the arse ever. So much financial stuff is on automatic checks now even if credit is not needed (switching bank accounts for example) and I just get computer says no every time. Not worth it.

Itstoocoldforme Sat 28-Jan-17 21:29:19

That's hilarious hedgehog.

Soubriquet Sat 28-Jan-17 21:30:49

Vodafone by any chance?

Yabu though

You need to be more awareness of your phone

Turn off your data when your in the house to ensure it's on wifi

Itstoocoldforme Sat 28-Jan-17 21:34:43

Got it in one. Yes I certainly won't be making that mistake again..

Soubriquet Sat 28-Jan-17 21:35:52

They have terrible customer service

I was with them. Refuse to go back to them after paying for a service I didn't get.

With O2 now

YourOtherLeft Sat 28-Jan-17 21:35:56

Just one of those things. Accidents will happen, just take the hit and move on. For future reference, Android phones have a setting that allows you to put in a mobile data limit per month. Hit the limit and it cuts off the mobile data. In latest Android it's in Settings > Data Usage > Mobile Data Usage > Settings cog. It'll be in a similar place for other Android versions. You set your billing date and put in your preferred warning and cut-off data use values.

PussInCoutts Sat 28-Jan-17 21:39:02

Vodafone is terrible for this. I changed provider eventually. They are raking it in, taking advantage of people. Virgin is so much better, even when I run over the limit it costs a few £10s at most, not bloody £100s!

HermioneJeanGranger Sat 28-Jan-17 21:39:40

Not paying it will stuff up your credit completely. Your choice, though.

Stoneagemum Sat 28-Jan-17 21:43:01

Was it an iPhone? In an update last year they introduced wifi assist which boosts poor wifi by using your mobile data but still shows you being connected to wifi.
You can turn it off in settings, problem being it is automatically enabled when you did that update.

Iirc it happened in and update in April/may 2016

I only found out about it after my works account data increased substantially int may, June and July and speaking with my network operator, once they told me about the setting and it was disabled on all handsets data usage went back to normal.

If you have an iPhone go to settings - mobile data then scroll to the very bottom and you will see Wifi assist, switch it off otherwise when your iPhone thinks the wifi is not good enough it will use your mobile data but your display will show you using wifi

Itwillbefine Sat 28-Jan-17 21:48:16

Could you say you will go elsewhere if they don't reduce it?

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