DD is a student. This morning she rang Vodaphone if the direct debit for her phone contract could taken from her account on 29th January after she has been paid from her p/t, job rather than today. She was assured that would be fine and that her instruction would be actioned immediately. Except that it wasn't and she has been put beyond her overdraft limit. The bank told her she would be charged unless she cleared the excess by 2pm. How? Magic?
If any of you work for Vodaphone, is there a deliberate policy of agreeing to such an arrangement when there is no intention of obliging. Very bad PR. Why wasn't she just told, 'No,' right from the start.
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To criticise Vodaphone's inefficient staff - what stories do you have about this company
41 replies
Fadingmemory · 24/01/2017 11:30
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