So angry I could explode. I will try to be succinct yet not leave out any important information.
For the first six years of our dog's life I had a policy with More Than. Each year the premiums crept up despite no claims which I understood sort of ( though 2-5 is hardly an old dog). In his sixth year he needed a very minor operation which ended up costing about £500 so I put in a claim.
In January 2016 the policy was due for renewal and they doubled his premiums to £50 a month so I shopped around, found a much better deal and phoned to cancel the original policy.
Fast forward to January 2017, I receive a letter from More Than thanking me for renewing my policy and my new monthly payment will be £58. Feeling very puzzled I phoned and was told quite matter of factly that oh dear, yes you cancelled, no we didn't action it so I'd had £600 taken from my account over the last year unauthorised.
The young man said he would investigate and get back to me at Wednesday lunchtime which we both agreed. No call. So yesterday I called again and a more bored woman may exist but I haven't met her young woman said 'oh, yeah, it's all be sorted, you'll get the money in 3-5 days.' Then she asked if she could help with anything else and I said yes, how about finding out about why this happened, apologising to me and compensating me for effectively stealing £600 from me. I was clear this wasn't personal but aimed at the organisation.
She says if I want to complain I have to write...as in a letter and there is no alternative. I ask to speak to a manager, she goes away for a tea break and comes back to say I will be called back in 24 hours. Guess what..no call.
I'm furious at this sloppy attitude. A letter came today saying my policy was cancelled. Err yes, a whole fucking year ago. So they are paying me back but surely I'm owed a sincere apology at the very least?
Just for the inevitable question, why didn't I notice? Because the payments are from a bills account with multiple direct debits and made to Sun Alliance which I mistakenly thought was DH's life insurance.
Please or to access all these features
Please
or
to access all these features
AIBU?
To have the red hot rage with More Than pet insurance.
19 replies
MatildaTheCat · 13/01/2017 17:31
OP posts:
catwoman0815 ·
15/01/2017 13:48
how on earth can you miss that you kept paying for a whole year.
Do people not check their accounts anymore or have too much money. I'd certainly would struggle to pay all my bills with that kind of amount missing every single months 
You should have notice in Jan 2016!
Please create an account
To comment on this thread you need to create a Mumsnet account.