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To be furious with workmen?

(129 Posts)
Moocherbot Mon 09-Jan-17 15:45:07

My mother (mid 70s) had workmen in from Carpetright laying vinyl. 3 of them turned up. They told her they had run out of silicon and made her go out to a DIY shop to buy more, leaving them alone in the house.
She has told me this now and is clearly feeling guilty that she didn't put a stop to it at the time, so she's backtracking and telling me maybe this is normal.
Normal to get an elderly woman to go out to buy supplies (which she knows nothing about) that you ought to have brought, when there are 3 of you, and leaving you alone in her house?
I think it's outrageous, I want to complain about it, but she doesn't want to. I really want her to understand that you can say no to people or make an excuse but it's so hard to get through to her.
Any tips or advice please?

ItsAllGoingToBeFine Mon 09-Jan-17 15:46:06

YANBU. I would be making sure that nothing has been stolen, and would be making a complaint to Carpet right...

Jinglebells99 Mon 09-Jan-17 15:47:28

That's terribleshock I think you need to complain.

ChardonnayKnickertonSmythe Mon 09-Jan-17 15:48:35

It was the fault for not having enough supplies.
I would be complaining to the company. They were out of order.

FruJustFru Mon 09-Jan-17 15:51:09

Under no circumstances would any decent tradesperson 'send' their client out to buy supplies. If they had run out, or not had enough with them, then one of them should have gone out themselves.

FondantNancy Mon 09-Jan-17 15:52:35

Whaaat? That is crazy. Out of the three of them they couldn't send one person to the store?

Definitely complain.

cx5221 Mon 09-Jan-17 15:53:52

I would complain about it. Also at risk of sounding cynical has she checked if anything is missing?

MerryMarigold Mon 09-Jan-17 15:54:04

That is well out of order. Even if nothing is stolen NOW (that would be a bit silly), they could have had a good nose around for another time.

Soubriquet Mon 09-Jan-17 15:54:06

I wouldn't be happy with that

Complain for sure

What decent company doesn't turn up with the right equipment and then sends the client out to get it?

No

DireTires Mon 09-Jan-17 15:54:06

YANBU that is bizarre.

MerryMarigold Mon 09-Jan-17 15:54:37

But check all the importants - jewellery and passports and spare keys.

cx5221 Mon 09-Jan-17 15:54:58

MerryMarigold I thought that too.

lurkinghusband Mon 09-Jan-17 15:55:03

She should send them an invoice for her time ....

MrsTerryPratchett Mon 09-Jan-17 15:55:04

Sounds dodgy and I would be checking the house.

FondantNancy Mon 09-Jan-17 15:55:21

If she doesn't want to complain can you do so on her behalf?

I really doubt they would've done this if it had been a young, male client, for example. They took advantage of your elderly mum.

DailyMailDontStealMyThread Mon 09-Jan-17 15:56:09

That's not right at all!

mm81 Mon 09-Jan-17 15:56:27

No decent tradesman would ever do that! This smells fishy. Check the house and make sure nothing's missing then complain to carpetshite.

Cookingongas Mon 09-Jan-17 15:57:01

Complain. I'm a tradeswoman and manage a few teams. I'd go mental if any of my teams did this.

If nothing else it means they don't value their materials- just use any old shit (and in silicone cheap crap is just that)
It's disrespectful to the customer and may compromise their employers public liability insurance.

BumWad Mon 09-Jan-17 15:58:22

I am shock at this.

Sounds really dodgy actually...

xStefx Mon 09-Jan-17 15:59:33

That's discusting, call the store manager as they wont use them again if they are getting bad complaints.

ILostItInTheEarlyNineties Mon 09-Jan-17 16:00:41

That is really odd, especially since they're working for a large company. It will inevitably get back to Carpetright if they continue that carry on. confused
Unless your mum offered or insisted she went to get the materials? Really odd.

Make sure you have the right company. It could be a small independent cowboy trader going under a similar name? E.g. carpet rite?

Katinkka Mon 09-Jan-17 16:00:52

Wtf. Not on and they need pulling up on this. Agree with checking nothing's missing

Allthewaves Mon 09-Jan-17 16:01:22

Are you sure they havnt robbed her?

suchafuss Mon 09-Jan-17 16:02:24

While I understand that you are furious (as I would be) if she doesnt want to complain then I think its up to her

mumonashoestring Mon 09-Jan-17 16:03:10

Definitely help her check/inventory her jewellery, any cash she keeps in the house, other valuables, spare keys, important paperwork etc. If anything's missing, inform the police and get them round to take a statement. And tear a strip off the company supplying the vinyl/hiring the workmen - not normal, not acceptable.

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