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AIBU to find this post on facebook unnecessary and rude in the extreme

(64 Posts)
bollocksybollocks Mon 09-Jan-17 13:36:28

This post (which is the post written 9 hours ago on the timeline about customer service) has got me really fired up! So as not to be rude about an entire nation would it not have been better to have just written that she was no longer going to be selling to Brits because of issues with the customs charge rather than rant on about our boring taste, arrogance etc Or am I being unreasonable and she is absolutely entitled to air her grievances in this way?

ItsyBitsyBikini Mon 09-Jan-17 13:42:43

I definitely think she could have worded it better! I have heard recently that there's been a load of dread hate groups targeting dread companies such as this with fake reviews so maybe that's also got her back up.
I don't like but understand her point about customs, I work in shipping and even my customers who have worked in the industry for years never know customs procedures so how will an ordinary member of the public? The hmrc website is a nightmare at the best of times!

Anyway I think she's a bit rude!

GeillisTheWitch Mon 09-Jan-17 13:43:18

She's nuttier than squirrel shit. And yes, completely unprofessional.

TwitterQueen1 Mon 09-Jan-17 13:45:05

Pretty much everything on FB is unnecessary and rude in the extreme - just don't go there.

aforestgrewandgrew Mon 09-Jan-17 13:49:14

She sounds like an arse. I wouldn't order from her again (no matter whether it was the UK or any other country she was having a go at)

Her choice not to shop to UK because of customs, no problem.

But her attitude stinks!

CakesRUs Mon 09-Jan-17 14:00:43

Someone has rattled her cage regarding feedback, obviously. Not sure why folk do buy from the States because of the charges though.

HecateAntaia Mon 09-Jan-17 14:02:11

What does she make?
It seems like fake hair for mermaids.
That can't be it, can it?
Is it some weird fetish thing?

And although she really need to pop a valium and go lie down i can see her point about how thick some people are about customs

Mummyoflittledragon Mon 09-Jan-17 14:05:26

I'm sure we will all bear the loss as best we can <sigh>

BingBongBingBong Mon 09-Jan-17 14:07:56

Yes, she should have just posted 'due to problems with customs and shipping I will no longer accept orders from the U.K' her rant was ridiculous.

Hellmouth Mon 09-Jan-17 14:08:15

Having worked in customer services for 15 years, I do think that British customers are amongst the most rude and entitled. so it wasn't very professional for her to write about it, but I don't think she's lying :D

bollocksybollocks Mon 09-Jan-17 14:11:11

I agree, I don't know why you would buy from the states but I think some people just genuinely don't know they will be charged customs, I can understand she's probably had a few idiots going on at her about it but writing all of your reasons why brits make shit customers is hardly the way forward and IMO just makes you look like a twat!

Fake dreads apparently Hecate not sure why, the mind boggles! I stumbled across the post from a forum about ETSY as we both have shops, not sure I would expect to have many customers after writing that sort of bollocks!

kali110 Mon 09-Jan-17 14:17:41

That's a vile post. Completely unacceptable. I'm glad she's already alienated two people.

ILostItInTheEarlyNineties Mon 09-Jan-17 14:24:41

I thought dreads were associated with a sort of hippy, peace, one world image. So this self indulgent out pouring goes against that ethos grin.
Anyone that writes it is SUPER extra not my problem has lost my respect I'm afraid.

PerspicaciaTick Mon 09-Jan-17 14:25:15

I can see her point TBH. Although all she needed to say was that she would no longer take custom orders for UK customers. The rest is distracting and makes her look odder the longer it continues.

stopfuckingshoutingatme Mon 09-Jan-17 14:25:57

so what? why are you even bothered OP confused

Mrsemcgregor Mon 09-Jan-17 14:26:53

What if an American living in London wants to order?! Or a British person in the states? How will she police this madness?!

RentANDBills Mon 09-Jan-17 14:27:56

Wow, spectacularly poor display.
I have an Etsy store too and there are a LOT of idiots asking ridiculous questions and complaining about insane things (more are on eBay though) but that's part of running a business. You don't go slagging off your customers on social media.

ILostItInTheEarlyNineties Mon 09-Jan-17 14:28:20

Well I'm guessing that OP wanted to order some fake dreads or a silicone shell bikini (now catering for larger cup sizes) from the new range and lives in the U.K.? grin

pipsqueak25 Mon 09-Jan-17 14:33:24

she does go on a bit, scanned the length and can't justify wasting my life reading all of it, when i'd rather read stuff on mn and try to help nicer people

bollocksybollocks Mon 09-Jan-17 14:36:13

Wow I didn't know that silicone shell bikinis were on offer, now I really am gutted!

The post bothers me because it's easy to make a choice for your business without being offensive and the rudeness just kept coming! anyone who rants like this about any group of people would bother me!

Sonders Mon 09-Jan-17 14:41:28

This is some bizarre customer service. It wouldn't have been an issue if she'd just stopped doing custom order for the UK, and if it ever came up, just saying it was a mixture of fulfilment issues and customers not realising the import tax was so high.

Job done, nobody insulted and nobody sounding unhinged...

VeryBitchyRestingFace Mon 09-Jan-17 14:42:25

Number 3 was especially er... peachy.

I really hate the Americanism (?) of saying super rather than really/very.

wasonthelist Mon 09-Jan-17 14:45:12

I'm not sure how many people realise just how much casual anti-Brit racism exists in some parts of the US - in that context it's easy to understand.

Just have a think about how Brits are portrayed in almost every US Film where they turn up.

Pradaqueen Mon 09-Jan-17 14:48:59

well I'm sure the owner felt better after that shock

We have our own 'customer service' champion in this country. I give you Ling Valentine....

Clandestino Mon 09-Jan-17 14:49:07

I might sound like I'm playing the devil's advocate but:

if you ask yourselves honestly and genuinely, would you feel as negative towards the business if the rant was about the Germans or the French being really shitty customers? How many of the pearl-clutchers would just nod and add their story how ze Germans or le French are the worst customers ever?

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