I am losing the plot with them.
27 December - ordered fridge freezer. Paid £35 extra for door reversal (controls are in door so its complicated to do as wires need moving)
30 Dec - FF delivered but delivery men unable to reverse door as they are subcontractors and not trained to do so.
They assure me that someone will come on Tuesday 3rd to do it.
Call currys to confirm a time for Tues 3rd. Oh no, we can't come then, it will be Thu 5th.
Thursday 5th - receive text reminder that they are coming today. wait home all day, no one comes. Phone lines closed before end of delivery slot so can't even call to rant at them. Tracking states that order is completed - what a joke!!
Fri 6th - call them to find out why no one showed. They said it's been Rebooked on system for mon 9th but with no information about why one one came. Asked woman if appliance needs to be emptied etc for them to do it because I thought they'd need to lie it down. No she says.
Mon 9th 8am - 2 guys show up, take one look at fridge and tell me they can't touch it as it has to be switched off for 12 hours before they can lie it down to turn the door around. Only no-one bothered to tell me this. It will also need to be off for 4 further hours after they've done it. Given that their time slot is a 4 hour period this means the freezer may be off for a total of 20 hours, and means that I will probably loose all the shopping that went into the freezer yesterday. What a bunch of useless idiots.
Now I am on hold to them for a 4th time since buying the fridge trying to sort this mess out.
So if you're thinking of buying a fridge from currys, don't.
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20 replies
Sendcoffeeandchocs · 09/01/2017 10:01
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