am i over-reacting?

[mynachos]

went out for christmas lunch with the family today, all going honky dory until waitress served the gravy. as she tried to put the boat on the table it touched my ds age 3 arm, resulting in a burn. df took him.off to the toilets to run it under the cold.tap. ds crying and upset. staff made effort to help. we wven had to ask for ice in a.towel so he could return to the table and finish dinner. they changed their tune when.i.asked for it to be recorded in their accident book. full of apologies then. eventually ds calmed down.after 10 minutes or so. we applied cream on it when we returned home and to be fair hes made no mention of it since. im totally gutted tho. feel it ruined the rest of the day for myself. i have told my partner i will ring the restaurant tomorrow to complain. he belives i shouldn't bother. Shall i bother? for reference the arm is very red and a blister has formed.......

[mynachos]

*staff made no effort to help initially

[WynterBlossom]

Did you get the meal free??

[mynachos]

nope. prepaid a month ago. 10 people attended

[wowfudge]

What do you want to achieve? They apologised and helped to soothe the burn. It was an accident. I am sorry your DS got hurt, but saying it ruined the day for you seems a bit much.

[mynachos]

just the lack of interest they showed my ds. felt they couldnt wait to get rid of us afterwards

[WynterBlossom]

I'd have asked for a refund

[Pancakeflipper]

Sounds like a genuine accident.
What would make it better for you?

[Amaried]

Depends on what you are hoping to achieve by complaining. Accidents happen I'm afraid and unless there are long term effects which hopefully there won't be , you wouldn't have a case for litigation. If it makes you feel better then go ahead though..

[JenLindleyShitMom]

Not much point in ringing them Ian there? What will you say and what will they say that will satisfy you?

[Crispbutty]

Blimey, the waitress must have really caught him bad for it to blister? But it was an accident.

[mynachos]

pancake flipper i dont even know. i just feel upset and annoyed. been a a crap year all round..... and this was the ocing on the cake

[Gollygeewhizztits]

Did the waitress apologise when it happened? I think you're overreacting a bit, sorry. They probably should have been more caring, but it was an accident. Maybe they were busy and stressed, and they were working on Christmas day which can't be fun. I personally wouldn't complain over this.

[PurpleDaisies]

As an aside, you shouldn't use ice or cream on burns.

www.nhs.uk/Conditions/Accidents-and-first-aid/Pages/Introduction.aspx#burns

I hope your son recovers quickly.

[Bluntness100]

It was an accident and it doesn't sound like he has anything more than a very minor burn. I'd be more concerned that I still felt upset and annoyed about it. I'd bet good money the waitress never touched the gravy boat against your child's arm on purpose.

It's clearly your call, but I'd be clear on what I want from them before calling and no, personally I wouldn't call to complain further.

[seven201]

It's a busy and stressful day to be waitressing. Accidents happen and she apologised (I think you said she did) so I don't know what you'll achieve with a phonecall. You may come away feeling more pissed off.

[mynachos]

she apologised yes. i am fully prepared to be told I.A.B.U. just feeling low and disaapointed. wanted today to be lovely and stressfree. thanks for the link Purpledaisies

[NotStoppedAllDay]

Why didn't you keep him back whilst food was brought out? Honestly, he's 3 and I'm guessing the table would be laden

How is it automatically the waitresses fault?

[arethereanyleftatall]

I wouldn't phone to complain.

Did he move his arm in to the boat as she was putting it down, or did she stumble putting it down in to his arm.

I'm actually surprised the outside of a gravy boat caused this much pain tbh.

[littlepeas]

I can't imagine what you would achieve by complaining. It was an accident. I say this as someone whose baby daughter was very poorly for far longer than necessary because her consultant misdiagnosed her.......I let it go, he's only human, dragging him through the mud would not change the outcome for my dd (she's fine now). The waitress is probably already upset that she hurt a child, why make it worse, when he's ok?

[JenLindleyShitMom]

Look if it ruined the day it's because you let it ruin the day. He was fine after 10 minutes and able to rejoin the table. It wasn't an A&E situation where the whole meal was disrupted for everyone. If it has upset you then it's because you have chosen to remain upset about it. You could just as easily decide to say "it happened, DS is fine, it was ten minutes of crying, it's over" and move on.

[CaraAspen]

It was an accident.

[Pancakeflipper]

Sounds like it's the straw that broke the camels back.
Hope things improve for you OP.

[DoosyFartlek]

They should have responded better. I would complain. Yes it was an accident but the care was awful and a special day ruined

[mynachos]

he was eating his meal minding his own business
the waitress lowered the gravy boat to the table and went to set it right beside him. there was plenty of room in the middle. he wasnt messing about i did not need to "keep him back"

[YetAnotherSpartacus]

Make sure you photograph the burn. Also, do complain. While you may not get anything personally out of doing so, staff may be trained or retrained in how to handle hot food (especially around small children) and / or they may reconsider elements of their tableware to prevent further accidents.

I'm sorry you had such a shitty day.