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AIBU to have a rant here about Evans 'customer service' in the hope...

(7 Posts)
lubeybooby Fri 16-Dec-16 11:57:52

...that this will be one of those threads where an actual helpful representative turns up on the thread and does something to resolve the problem

14th Dec, 2pm (so way before the cut off for next day delivery) I placed an order. Kinda urgent so I forked out the extra for next day service.

All goes through as normal. No tracking number sent with dispatch email though, just a link to click. This link doesn't work.

Order does not arrive.

'Tracking' still not working and no idea of actual tracking number

Online customer service articles are a complete load of rubbish, none of them relating to what to do if your order doesn't arrive.

Customer service phone line is NEVER answered - this morning it said due to upgrading systems, and in FIFTEEN calls since then it's automatically cut me off saying they can't deal with my call due to high demand. Not before charging me for that ridiculous automated message though.

What an absolute load of pathetic rubbish. How on earth is anyone supposed to resolve a problem if they can't even answer the flaming phone. I've never had such terrible customer service anywhere.

Evans twitter account has ignored me too

What am I supposed to do if it doesn't turn up at all?

Evans - be ashamed. Be very ashamed. I shop online all the time and if there is any problem it's always quickly and easily resolved except your company with its barely functioning website and phone line (and no email contact forms either)

Oh and Evans while I'm here I ordered from you in November as well, a pack of 2 soft bras, 38G and what arrived, although labelled 38G barely fit over my nipples and couldn't have been any more than a small B cup. I had to return those and it took nearly 3 weeks to process my refund even though I sent them back same day. So also a load of rubbish on that count too. I filled in the feedback form and got an email back apologising for me receiving the wrong item. I did not receive the wrong item, it was labelled incorrectly - this just makes it look generic and like you don't actually listen to anyone. I should have learned my lesson then and stuck to ASOS curve.

HTH

Temporaryname137 Fri 16-Dec-16 12:01:04

Aren't they owned by Arcadia? Maybe see if they have a helpline or twitter/facebook that you can try instead?

So annoying when this happens.

Coffeethrowtrampbitch Fri 16-Dec-16 12:07:01

They are awful. Stopped shopping there after a blouse purchased from there lost all but 2 buttons in its first wash, they were very poorly stitched on with 2 bits of thread. I took it back and was refused a return for a clearly faulty item. I quoted sale of goods act and was grudgingly refunded, but told it was a 'favour' and I was 'not to try this again'!

So I haven't shopped there since.
Yours Clothing is good for larger sizes, and their customer service has been very good in my experience smile.

Best of luck in getting a response from Evans op.

lubeybooby Fri 16-Dec-16 12:10:09

Temporaryname137 yeah I've now emailed Arcadia CEO but I doubt that will be much use as it's such a huge group. I might try their social media instead. Thanks

Coffeethrowtrampbitch that is terrible!. and yes Yours Clothing and ASOS curve for me now.

Temporaryname137 Fri 16-Dec-16 12:11:21

Definitely shame them on social media.

Although Philip Green has probably had a lot of that recently...!

Temporaryname137 Fri 16-Dec-16 12:11:59

Simply Be and J D Williams are good for online larger sizes if you've not used them, btw - they have bigger sizes in brands like joe browns and adidas.

lubeybooby Fri 16-Dec-16 12:22:04

Thanks. Tried twitter and fb again with links to this thread. Still can't reach them by phone and my credit will be gone soon. grrr

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