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Cunting yodel have lost my parcel!!

(83 Posts)
StarsandSparkles Mon 28-Nov-16 15:54:50

I got a text from mothercare today to say that my sons buggy was being delivered today so i made a point of checking to see how many deliveries were to be made ahead of mine and there were 45 so i went to my grans for a bit then went home.
I got in at around 2pm and made us lunch while i waited. Fast forward to 3:02 and i got a text saying my parcel has been delivered... weirdly enough there was no chap at the door or a card left through the letterbox. No vans had been up my street in the time i had been in so i want to know where my sons buggy that has been "delivered" actually is! I checked all round my garden and in the shed and there is no sign of it anywhere.
The online chat says i have to wait at least 2 days for a depot investigation but that is no good when im left with no buggy which is a pita as i dont drive.
Where would i be able to make a complaint about this happening?

zofranks Mon 28-Nov-16 16:03:20

Phone Mothercare now and get them to call Yodel and find out where they have left it - don't wait for Yodel - they are shit

Imnotaslimjim Mon 28-Nov-16 16:05:29

Sod what it says about them waiting 2 days to do a depot check - get in touch with Yodel and get them to ring the driver. Obviously he has delivered it to the wrong address and if you're quick he might still be local enough to retrieve it.

StarsandSparkles Mon 28-Nov-16 16:10:03

On the phone to mothercare just now

TheRavensFeather Mon 28-Nov-16 16:11:49

Yodel did the same with a double pram from very. Just disappeared from the face of the earth. Was scanned at depot then gone.
Very sent another one out.

Bit suspicious hmm

StarsandSparkles Mon 28-Nov-16 16:19:06

Its all the more baffling that it has apparently been signed for. Lady from mothercare is on the case shes going to phone customer services and phone me back. She agrees its odd too

StarsandSparkles Mon 28-Nov-16 16:21:49

Not to my house it hasnt <span class="emoji-outer emoji-sizer"><span class="emoji-inner" style="background: url(chrome-extension://immhpnclomdloikkpcefncmfgjbkojmh/emoji-data/sheet_apple_64.png);background-position:65% 40%;background-size:4100%" title="joy"></span></span>

MrsMozart Mon 28-Nov-16 16:22:49

Most odd.

Lately we've had a lot of Yodel deliveries and they've been grand, which admittedly is no use in this case OP. I hope Mothercare can get another out to you tomorrow.

zofranks Mon 28-Nov-16 16:23:30

hmmm sounds like someone just got a free pram....

FrankAndBeans Mon 28-Nov-16 16:23:38

Have they not delivered it to a neighbour?

StarsandSparkles Mon 28-Nov-16 16:26:42

There has been no calling card left so i have no idea but know that there was definetely no yodel van in ny street this afternoon. The only calling card i recieved today was from amazon for my dogs food

MetalMidget Mon 28-Nov-16 16:28:07

Hmm, they will probably have either delivered to the wrong address (right number, wrong road, wrong number, right road, etc), to a random neighbour, or will have marked it as delivered but not actually delivered as they didn't have time, but want to have met their quota on paper.

LizzieMacQueen Mon 28-Nov-16 16:28:47

They must have delivered to a similar sounding street. Do you live on somewhere like Roseberry Drive and there"s a Roseberry Road around the corner?

kali110 Mon 28-Nov-16 16:30:17

Yodel and hermes are both horrendous.
I refuse to use them now.
I haven't had one good delivery from them in a year!
Delicate Items chucked over the fence, ( one item stuck in the tree because of it, left on the drive shock under a mat, in garbage bin, missing items and then simply shoving a card through my door without ringing the bell as they couldn't be arsed angry
Shame as i've stopped ordering from so many companies but i refuse to deal with them As their customer care is also crap ( they tell you it's nothing to do with them go back to who you purchased from even though i'm complaining about their poor service hmm)

TheLobsterRollPlease Mon 28-Nov-16 16:31:19

Same thing happened to me a few weeks ago, tracking information was saying delivered but no signature had been obtained.

I contacted the company that I had ordered from they contacted Yodel, Yodel interviewed the person who was delivering that day, he said he handed the parcel over to a Eastern European male who was 5"11 at my address hmm

It was laughable as I'm not Eastern European neither is DP or 5"11, it had me thinking how would the driver remember who he handed it over to and know their exact height a week later, I suspected that the driver stole my item. I did a search online and this has been happening ALOT of other people.

Luckily I paid for the item via PayPal I opened up a claim the merchant did not respond so I was refunded in full.

StarsandSparkles Mon 28-Nov-16 16:31:27

Well the mothercare lady is just off the phone and my buggy hasnt been delivered to me or indeed any neighbours but has been delivered to the depot in livingston hmm i dont get why it is telling me its been delivered to me then

TheLobsterRollPlease Mon 28-Nov-16 16:36:20

*happening to a lot of other people.

If it has been delivered to the depot, next stop is delivery to your house?? I hope this situation gets sorted out!

StarsandSparkles Mon 28-Nov-16 16:37:50

Why would it tell me how many deliveries left before mine if it was just going to the depot? Ive waited in for nothing in other words angry

Imnotaslimjim Mon 28-Nov-16 16:38:59

It will be what metalmidget said - the driver will have had a quota to fill and been running late so listed you as delivered to make up the quota so they get paid.

BuntyCollocks Mon 28-Nov-16 16:42:22

You must be local to me, OP. If you need a lift let me know if you're Bathgate based.

StarsandSparkles Mon 28-Nov-16 16:43:06

bunty im in alloa

ruthsmumkath Mon 28-Nov-16 16:44:33

I had this a few weeks ago - saw the yodel guy blocking my drive - he was searching in his van. Didn't come to the house just got back in van and drove off - then few minutes later a text to saw item had been delivered.

Following day - same guy back with parcel.

Hope yours turns up tomorrow !

StarsandSparkles Mon 28-Nov-16 16:47:07

If it doesnt turn up tomorrow heads will roll

JellyBelli Mon 28-Nov-16 16:47:27

I wonder if thats been 'lost' in the same way my new graphics card was 'lost', signed for by a friend of the driver.

StarsandSparkles Mon 28-Nov-16 16:50:09

I knew i should of just braved humphing the box back from the falkirk store like i was orginally going to do

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