Probably being U here but...
I sometimes pop to my local Greggs on a weekend morning for a coffee and breakfast roll. About four or five times now I've ordered a specific thing and the assistant has put on the coffee then told me they don't have the breakfast roll option I asked for. Once they'd even taken my payment before telling me it wasn't available.
Now, totally appreciate that I'm fickle as hell so if they don't have the item I've ordered, I don't want an alternative. I just politely say 'Oh, if that's not available, I'll just cancel the order, thank you.' The problem is, they've normally started making the coffee by the time they tell me this so are a bit miffed about it.
AIBU to expect to be told before I pay/they start making the coffee that they can't actually fulfil my order?
Sort of want to write to Greggs about this because it happens so often.
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AIBU?
To moan to Greggs?
20 replies
SpangledBoots · 27/11/2016 11:34
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