We hired an au pair from my country (we are a mixed couple living in a third country) to help improve the children's understanding of my language, she started with us on the 4th November (arrived in the evening on the 3rd). She was supposed to help out a bit in the house but mostly spend time with the children in the afternoon, we quickly discovered that she is not great with kids, her idea of entertainment is to turn on the tv for them (and then sit with her phone), she kept forgetting to speak my language with them and instead switched for English. She didn't clean or tidy anything (would leave her dirty dishes next to the sink for me to do), I was making her lunch most days as otherwise she would wait to eat till the time she was supposed to work. One morning I asked her to do the dishes before we got home and she didn't start doing them till we got in the door. The main issue was that Thursday morning when my husband left for work I asked her to watch them while I went upstairs to get clothes for the youngest, then I got a call from my husband telling me to come outside, he had to drive back to collect my oldest that were standing outside on the extremely busy street (my husband doesn't have a gate key so he leaves the electronic gate open for me to close). When I confronted her she just said oh okay as if nothing had happened. We were considering our options then and were supposed to have a stern talk Friday (my husbands off day) but were leaning towards sending her home as it was written in her contract that anything compromising the children's safety is instant dismissal. Friday morning she came to the kitchen crying and said she received a message that her grandfather was dying, I immediately offered to see if we could change her return ticket (we had paid in advance for a ticket in December so she could celebrate Christmas at home) for that day, I then spend my whole day trying get her ticket changed (while she was watching stuff on her computer or smoking outside, she had told us she was a non smoker and it was written in our contract that no smoking is allowed), we finally managed but had to pay a fee of 165euro to change it. When my husband had dropped her at the airport we got a phone call from her saying there was a problem with her ticket as her name was on the flight but it wasn't registered as a ticket only as a temporary booking. We told her to then pay the fee again (this time only 150euro for some reason) as there wasn't really anything we could do from our home (my husband was trying to call the ticket office but no answer). As she got home she then messaged me to send her our receipts so she could have the 150 refunded. Would I be unreasonable to tell her that we will get it refunded as it isn't really fair for us to pay it when she leaves her contract after only one week (we already paid more than 500pound for the tickets) and had already paid her salary for that week plus extra money for phone cards etc. I apologize if it gets confusing but am writing from my phone
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