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Aibu to think this is fairly rubbish service.

(3 Posts)
agedknees Fri 04-Nov-16 11:25:52

Attended a physio appointment today, private company contracted to the NHS. Got to reception. Oh the physio is off sick, we tried to contact you afew weeks ago (so not a sudden illness which I would have understood not contacting me).

I asked could they have not sent me a letter, got a shrug.

So I have rearranged my off duty for today's appointment for nothing. I am lucky in that I can drive to my appointment, what if I was a elderly or had problems with mobility.

Surely it's just common courtesy to contact people if an appointment is cancelled?

Homebird90 Fri 04-Nov-16 11:46:35

Rubbish. They should have kept trying to contact you and sent a letter too. Make a complaint.

StillMaidOfStars Fri 04-Nov-16 11:58:14

They said they did try to contact you though - are you saying they are lying? What was their method of contact? Did you miss calls/emails?

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