I think I am going to explode!
I put in an order with BT to transfer my broadband to them from Sky because, with Sky, we are only getting 0.6 mb download speed during the evening.
BT's customer service is crap and I'd prefer not to use them but we don't have any other providers in our area.
Everything was fine and I was told we would be connected yesterday. The hub would arrive by 6 pm.
Of course nothing arrived and on trying to contact BT I was put on hold for 20 minutes and then got cut off when they were supposed to be transferring me.
This happened again when I called back and then when I called back a third time I was told the department I needed was closed.
Called back again this morning and have now spent three hours being put on hold, then cut off numerous times as they try to transfer me to someone who can "help".
Eventually was told that another order had been placed but there seemed to be a problem and it would take them 15 working days to work out what the problem was and then they would contact me about connecting the broadband.
After repeating the situation to numerous BT staff I now seem to have been connected to someone who actually has a brain cell and he has told me that because we are in a "fibre to the property" area the system is automatically rejecting all applications that are for standard broadband and I will be contacted by another team to solve this. They are supposed to be calling me on Monday but I have a feeling that there will be multiple flying pigs before that happens!
AIBU to think that they could have told me this in the first place without me wasting three hours of my life and which I will never get back!!!!!!!!!!
Rant over and I think my blood pressure is now slowly going back down to normal!
Please or to access all these features
Please
or
to access all these features
AIBU?
To think that BT are a bunch of tw..s!
38 replies
feellikeanalien · 30/09/2016 12:58
OP posts:
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