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Pizza Hut arrrggghhh

(53 Posts)
upsetatpizzahut Sun 25-Sep-16 22:01:30

Ok, I have named changed as I've been banging on about this for a week angry people will identify me

Last Sunday I was home alone, had flu all week starting to get on the mend and decided to order a pizza and salad gotta be healthy my first time ordering with Pizza Hut

When it arrived, I answered the door and the delivery driver told me to wait a minute (he was on the phone) I said cat is about to escape he then said wait another minute as he continued on his phone call. I shut the door to not let cats escape and he then rang the bell again five minutes later

Took in food, he left. Chicken is cold and my salad was out of date by a day. (It's actually a criminal offense to sell something past a use by date)

I contact Pizza Hut to tell them the situation (I just say food is out of date, delivery driver a bit rude I'd like a refund please)
I contacted again on Monday
I contacted again on Tuesday

Finally I get a response on Wednesday asking me for all the details I gave on Sunday (name/time/order value)

Thursday I get asked again for the same details, and told it is with the store

Friday I get asked for the same details

I'm still waiting for a response

Surely they should bloody refund me for the manky salad

DerekSprechenZeDick Sun 25-Sep-16 22:03:11

Pizza Hut should be consumed in store.

So you can eat as much of the sweet corn pasta thing they do.

gunting Sun 25-Sep-16 22:03:20

Tweet them. Usually a public name and shame will get shit done.

upsetatpizzahut Sun 25-Sep-16 22:04:22

I forgot the photo

upsetatpizzahut Sun 25-Sep-16 22:05:37

I know best served in store but a blown bag of salad that looks that gone off surely should result in a refund

DerekSprechenZeDick Sun 25-Sep-16 22:05:42

That's what you get for ordering a salad. Who orders a salad?!

upsetatpizzahut Sun 25-Sep-16 22:08:29

Well me obviously grin

But we should not be discussing my need for salad something to offest the carbs if they allow salad to go out like that would you trust their judgment on ham hidden amougst cheese?

Plus my chicken was cold and the delivery driver was very rude

SaggyNaggy Sun 25-Sep-16 22:08:53

I see you ate the salad? grin

I agree with PP, tweet them, go to the restaurants FB page and public post. Etc.

DerekSprechenZeDick Sun 25-Sep-16 22:09:19

See the cold chicken I would complain about. That's a crime


I'd also ask that they send chocolate cake with the refund

upsetatpizzahut Sun 25-Sep-16 22:09:22

Nobody ate the salad

upsetatpizzahut Sun 25-Sep-16 22:09:49

Hate the salad yes
Ate the salad NO

Chippednailvarnishing Sun 25-Sep-16 22:10:03

Tweet them and then contact environmental health. There are huge fines for selling out of date food.

Alorsmum Sun 25-Sep-16 22:10:35

The delivery driver knocked then told you to wait a minute when you answered the door shock

Queenbean Sun 25-Sep-16 22:10:50

It's annoying and shit when you're expecting something delicious and a manky salad turns up but they will get around to a refund.

Not being goady but genuinely what do you want from this thread? You already know yanbu - are you hoping to tweet this thread to Pizza Hut or something?

DerekSprechenZeDick Sun 25-Sep-16 22:11:35

Use by 17th Sept.

Hmm so you got that on the 18th? Isn't use by just a guideline?

upsetatpizzahut Sun 25-Sep-16 22:13:41

Yes the delivery driver knocked my door I opened it in my dressing gown and he asked me to wait...

And there are two rules on dates

It's actually a criminal offense to sell something after its "use by" date

So my salad had a use by date (because of the dressing I'm sure)

Best before date you can sell after if you tell people

gunting Sun 25-Sep-16 22:14:14

So no one ate the salad? Is that all you get?!

upsetatpizzahut Sun 25-Sep-16 22:15:42

queen do you know what, I don't actually know what I'm expecting to achieve

Think maybe I've just bored DP about this story a bit too much and I'm a bit pissed off not to get a response from them

SalemSaberhagen Sun 25-Sep-16 22:17:03

You're thinking of best before, Derek.

upsetatpizzahut Sun 25-Sep-16 22:17:13

So yes no one ate the salad

I did not get to eat my salad
The chicken was bloody cold from the delivery driver making me wait about five minutes

I have been quite annoyed about the lack of response from Pizza hit

FiaMarrow Sun 25-Sep-16 22:17:14

I had to ring Pizza Hut once when they forgot to deliver the dips (I was pregnant and irrationally excited about having dip). They apologised and sent a £5 gift card.

I would have preferred the fecking dip though. Had to make my own from mayonnaise.

DerekSprechenZeDick Sun 25-Sep-16 22:18:08

I want a Pizza Hut now

upsetatpizzahut Sun 25-Sep-16 22:18:13

Is it the most awful crime of this century

It's really not

upsetatpizzahut Sun 25-Sep-16 22:19:29

fia I didn't get my dips either

Please forgive me miserable people for drip feeding

I ordered three garlic

DerekSprechenZeDick Sun 25-Sep-16 22:19:48

I think it is.

Could you contact the Daily Mail and do a sad face article?

You could hold the salad while pointing at the date

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