Last weekend I got extensions put into my hair. I went to a very reputable extension specialist in the north west.
I paid £350 for Remy Goddess extensions, with a cut and balayage colour. Remy Goddess is supposed to be 100% human, cuticle correct and double drawn hair. Basically one of the best unless you're going for premium virgin russian hair.
Anyway, I noticed there were black strands in my new blonde extensions and after putting them over a flame, discovered they were plastic.
So I've been back to the salon and at first, she insisted it was all 100% human because she held the straighteners on the hair and nothing happened. So I plucked a black strand out and when the straighteners immediately burnt through it. So she has agreed to take them out and send them back, for her supplier to do tests. They should then send new hair or reimburse her.
I said no problem. However she then said if I wanted to be reimbursed then she would only give me the cost of the hair back. Half of what I paid.
Thinking about it now, that can't be right! I paid to have them fitted and coloured aswell and now have nothing.
Do you think I could ask for a full refund? She has been quite nice about it and I understand she doesn't make the hair herself but if her supplier is ripping her off, that isn't my fault. And plus, shouldn't she be checking the quality of the hair anyway, as the customer is buying directly off the salon, not the supplier.
I don't want to get into an argument about it with her as she has been nice about it. But I'm not sure if I want them put back in because I clearly can't trust the hair is what I'm paying for. But it can't be right that she is only offering me a refund of half the total cost!
Can anyone offer any words of wisdom? IABU or is she?
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Hairdresser extension cockup!
8 replies
HappyGoLuckyGirl · 15/09/2016 11:02
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