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Hairdresser extension cockup!

(9 Posts)
HappyGoLuckyGirl Thu 15-Sep-16 11:02:12

Last weekend I got extensions put into my hair. I went to a very reputable extension specialist in the north west.

I paid £350 for Remy Goddess extensions, with a cut and balayage colour. Remy Goddess is supposed to be 100% human, cuticle correct and double drawn hair. Basically one of the best unless you're going for premium virgin russian hair.

Anyway, I noticed there were black strands in my new blonde extensions and after putting them over a flame, discovered they were plastic.

So I've been back to the salon and at first, she insisted it was all 100% human because she held the straighteners on the hair and nothing happened. So I plucked a black strand out and when the straighteners immediately burnt through it. So she has agreed to take them out and send them back, for her supplier to do tests. They should then send new hair or reimburse her.

I said no problem. However she then said if I wanted to be reimbursed then she would only give me the cost of the hair back. Half of what I paid.

Thinking about it now, that can't be right! I paid to have them fitted and coloured aswell and now have nothing.

Do you think I could ask for a full refund? She has been quite nice about it and I understand she doesn't make the hair herself but if her supplier is ripping her off, that isn't my fault. And plus, shouldn't she be checking the quality of the hair anyway, as the customer is buying directly off the salon, not the supplier.

I don't want to get into an argument about it with her as she has been nice about it. But I'm not sure if I want them put back in because I clearly can't trust the hair is what I'm paying for. But it can't be right that she is only offering me a refund of half the total cost!

Can anyone offer any words of wisdom? IABU or is she?

FluffyFluffster Thu 15-Sep-16 11:07:05

I would expect a full refund, she's the professional who should have been more aware about the product she was using.

If they were going to be swapped and reinstated without any further charge then that would also be an acceptable solution.

The colour is possibly the only thing I might not expect a refund on.

Discobabe Thu 15-Sep-16 11:11:17

If she's only offered the price of the hair hecause she's assumed you'll let her fit the new lot that's not unreasonable. If you don't want them then I would tell her so and then ask for a full refund.

Pandamanda3 Thu 15-Sep-16 11:15:39

Morning, op as a avid hair extension fan Id say personally that she's taking the mic!
She can't justify only giving you half your money back, I guess it's that she figures she is not going to refund the labour element of the job as she spent time installing them However in this case the package you purchased was faulty if you like, so there for you did not get the end result promised. So sadly for her if she's selling this service Id say you have every right to be fully refunded.
Id gentley say that as her putting the hair in & sourcing it etc is all part of what you bought you can't be charged for the end result not being what she promised. I'm fairly sure trading standards would say the same. She's got to right it off as a loss im afraid & sort out her supplier seek some form of compensation from them not you the customer.

Pandamanda3 Thu 15-Sep-16 11:21:18

Have you tried tape in extensions? I used to pay fortunes for hair extensions & have tried them all but found tape in's and would never go back. They are way cheaper and I actually do this myself. You do need patients and it is frustrating until you get the hang of it but even a bit of a savy friend could do it for you. There are times of things online too demo's on u tube on best way to do it etc... Mine stay in for 3 months plus before I take them out & then re fit them again. Id look at it if I were you and source the hair yourself online from a reputable supplier you'de be surprised honestly.
But do go get all your money back.
Good luck hope it gets sorted for you x

hungryhippo90 Thu 15-Sep-16 11:28:57

No, no, no, you NEED a FULL REFUND.
I used to do hair extensions, and what I used to do, is use the same hair as I used for myself, so I could be sure of the quality, same with the aftercare products, so I cant believe that she had no idea that they arent real hair.

she should give you your money back... if she doesnt, tell her you want to make a claim off of her liability insurance, you paid £350 for purchase and fitting of a product that is unusable due to an error on her part, the bayalage colour was done to your extensions because you thought they would be in your hair for a while.

She sounds shady as.

HappyGoLuckyGirl Thu 15-Sep-16 11:35:28

This is the first time I've had extensions, Panda, so I'm a bit gutted. It was an L.A weave. And it was extremely irritating. I did ask if we could use micro rings for the new installation but she said no as the hair is more expensive.

I guess I will have to see how it pans out. I'm a little miffed that I have to wait 2-3 weeks to find out what's going on and then possibly wait longer to get another appointment.

I didn't feel like the hair was a good quality for the money I had paid but then again I have no idea about extensions so don't know if I'm being unreasonable to expect silky smooth hair that looks the same texture as my own!

I've been working up the courage to have them for ages so I'm quite gutted that it's not worked out.

I hope if I ask for a full refund she will give it to me. Otherwise it will be a call to trading standards I think.

helpitsmyfirst Thu 15-Sep-16 12:03:00

You should be getting a full refund, I'm a hairdresser and qualified hair extensions, if this happened to one of my clients and they didn't want them redoing I'd do a full refund.
But just a bit of advise, I e used many hair suppliers including the very expensive ones and the best ones in my opinion and my clients is glamorous lengths smile

Pandamanda3 Thu 15-Sep-16 12:05:19

Yes you must ask for your money back its not your fault they are rubbish!
To be honest I would tell her you do not want to have another appointment and you would rather have your money back in full.
If she says no then hand her a pre written polite letter telling her your going to exercise your consumer rights & that she will be hearing from trading standards that should budge her along a bit.

Then try prestigious hair extensions I think from memory that's what they are called were I get mine, sorry Iv them just tabbed on my PC so don't pay much attention just click.

If you do wish to try the tabs or you may even pick the micro links then just post me and I'll put up the actual address. I am always thrilled with the hair honestly & knowing a bit about it Id say they are the best they do not faulter at all straightness tongs you name .
Then just find a salon to have them out in & I bet it will be cheaper & better.
With a weave you get a bump and it can really irritate & pull weakening the hair causing bald spots. The micro links are ok but can look like odd strands and you can see them so you need to be always brushing and fixing I found.
I usually buy 5 or 6 packs for mine as its gone thin due to stress and I think it was about £130 ish you will save so much more & know we're your hair is from what you are getting for your money.
It sounds as though the manufacturer is picking half real & mixing half synthetic for bulk weight on the weft a cheaky trick to save them money and then they sell it off as real. Often it's poor quality hair too and the hairdresser is charging you likely double triple the price she's paying. It's naughty really naughty and poor practice.

I'm actually going to re-do mine now this afternoon ha! You got me wanting mine back in lol!

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