Just had the phone company ring me, saying they have some discounts I may be entitled to but can I just confirm my identity for data protection purposes.
I'm getting really sick of this and now point out that they should be confirming the info with me so that I can be sure they are who they're saying they are. The caller replied that anyone could have picked up the phone, they need to make sure they're speaking to the right person. They phoned my landline! I pointed out that I need to be sure that the person I'm speaking to is from the company he claims to be, I'm not the one who should be confirming my identity.
I suggested that maybe the way around this is for two part passwords on file, so the company says one part to confirm their identity and the customer says the other so both parties can be assured that they're speaking to who they think they are.
I know I'm being arsey, but in this day of so many telephone scams, AIBU to think that this is something thing which businesses should be taking into account?
Please or to access all these features
Please
or
to access all these features
AIBU?
To be sick of companies asking me to confirm my identity when they are the one who have phoned me out of the blue?
106 replies
MuddlingMackem · 15/09/2016 10:49
OP posts:
ginag18 ·
15/09/2016 11:26
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