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AIBU to want a refund for a botched phone repair???

(10 Posts)
reddotmum Thu 08-Sep-16 18:05:40

This has the potential to be a long boring story so I will try to be concise.

I have an iPhone 6plus and the touch screen although still working was becoming intermittently unresponsive. I felt I should take it to get it fixed before it died totally.

I took it to a local branch of a phone repair chain here where I live. The tech replaced the screen when I collected it it seemed to work I got home took out the phone to read emails and it was totally unresponsive to touch. Called the shop and went back to have yet another screen put on which was even worse. The phone never worked and the tech advised it needed to go to head office to the head tech. Posting could take 10
Days so I opted to drive the 15 miles across the city myself. Did this and he replaced the screen telling me the new screen was sound as he checked it on a new phone. When I got the phone back not only was it unresponsive but the finger recognition won't work and the phone won't turn on at all now.
AM I BEING UNREASONABLE TO expect a refund of the £90 I spent as my phone is worse now than when I took it in?

kormachameleon Thu 08-Sep-16 18:08:33

Message withdrawn at poster's request.

Kishmish Thu 08-Sep-16 18:22:48

It probably would have korma but Apple won't touch it now that it has been tampered with.

reddotmum Thu 08-Sep-16 18:24:38

I didn't go to Apple because it's miles away from me. Now it seems I'd have been better off. I'm going back tomorrow to try to get a refund. I think I will look at consumer groups for advice on how to handle

ChasedByBees Thu 08-Sep-16 18:26:06

Could it be this problem?

www.bbc.co.uk/news/technology-35502030

TheHiphopopotamus Thu 08-Sep-16 18:29:34

That's a known problem with 6 and 6plus apparently. It's called Touch Disease or something. Replacing the screen doesn't fix it and it need to go to Apple.

Yanbu to want a refund as they haven't fixed the problem. Not really sure of what your next step should be though.

reddotmum Thu 08-Sep-16 18:49:27

Oh my God!!!!!

Why do these people not warn u this could happen. I'm so annoyed.

JCo24 Thu 08-Sep-16 19:52:17

I'm so sorry but Apple won't even think about touching this anymore.
Your phone has pretty much gone useless by some miracle you have insurance and just couldn't be bothered to use it originally?

Otherwise, you need a new phone and Apple won't help.

Your phone is now fucked. I would ask for a refund but not sure how far £90 will go if you need to pay for a new one

reddotmum Thu 08-Sep-16 20:46:26

I don't care about a new one. I can use my old iPhone 5. I'm pissed off that they took &90 and now the phone is fucked. Wasn't sure if asking for a refund was unreasonable.

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