Long story short, months ago I reported a leak. It didn't get fixed and I ended up complaining, and then escalating my complaint, to their exec complaints team.
Eventually after much more delay, last week their contractors started work. They did 3 days (during which time they dug up my driveway rendering it unuseable, were rude to me, and didn't give any idea what was happening) and then tucked off and haven't returned.
I had to call twice to find out what was going on, now the complaints dep't have told me the leak is under my kitchen, amd if I'll just lift up the floor they'll fix it.
I explained I have marble tiles, over underfloor heating, so not exactly portable. More seriously, my house and all the others on our estate are built on concrete plinths at least a foot thick, and all pipes are beneath that.
I've explained this before when they asked about lifting floorboards...I have no floorboards!
So I've asked why they can just use a mole (which is what my insurers - who are paying some of the cost - suggested) and they've gone to ask. Doubtless that reply will take another week, .meanwhile I have no driveway, slimy water all over what driveway is left, and no bloody end in sight. Plus no one is keeping me updated, I'm having to constantly chase, and constantly query what they say. It is hugely stressful and driving me mad. Having the complaints dep't dealing seems ultimately to be making little difference.
They're arses aren't they? Surely it shouldn't be this complicated??!
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About Thames Water? Am at the end of my tether with them!
7 replies
VelvetSpoon · 01/09/2016 19:21
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