Back in July (the 6th) I took my dad's valuable vintage (40 years old) watch in to Ernest Jones to be repaired. They gave me a receipt and told me that they would send it back to the manufacturer to get a quote on a repair. After a month I still hadn't heard anything so I phoned to chase it up. Eventually, after me ringing for days and even going in to the shop, they told me that it was still with their head office. At this point I told them I wanted it back as soon as possible without repair (my elderly father was becoming a bit distressed at this point). The manager said that was fine and that it would take 10 to 14 days to arrive back in store. It has now been another 3 weeks and still no watch. I phoned the shop again yesterday but the manager wasn't there, I did however tell the assistant that I was giving them 7 days to get the watch back to me and asked for the manager to phone me tomorrow (now today) when she was back in. It is now nearly 2pm and the manager still hasn't phoned me back. I called an hour ago and was told that she was with a customer. I am going to phone back again shortly, but AIBU to tell them that I will be contacting the police if I don't get some kind of resolution today? Thanks in advance.
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AIBU?
To wonder if I could contact the police
88 replies
BagPusscatnip · 01/09/2016 13:57
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