I ordered a laptop in a store from a large chain over the weekend. At the time they weren't accepting online orders for delivery. There was no stock in store but stock in the warehouse, and I had to pay up front.
I called today to confirm it was in store so I could collect - the store hasn't ordered it, there are none left in the warehouse that supplies the stores BUT there is stock in the warehouses that fulfil online orders... Now here's the tricky bit - you can't order online for this laptop to be delivered to you, only to stores I suggested that one of those in the 'web orders' warehouse could be allocated to my order but computer says no There are plenty of the same model available throughout the UK in stores, but not close enough for me to travel to, and when I suggested they could transfer one between the stores, computer says no It's like the store manager has filed it under "Can't be arsed".
I've already paid for the laptop, they confirmed there was stock available before accepting my order, it was just that no one in the store bothered to place the order with the warehouse until I called tonight by which time the stock for store orders had evaporated.
I've looked elsewhere (online) and a similar specification laptop is another £200.
Am I being unreasonable to expect them to honour the sale?
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Customer Service... And failing to deliver
10 replies
PaniWahine · 30/08/2016 22:43
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