I have namechanged as I'm a regular user and Reptoparty have my details. We booked Reptoparty six weeks before my son's birthday party using their 50% off parties offer on Facebook. He was recommended by a colleague and there are a number of reviews, photos etc on Facebook so I had no reason to be concerned. I paid the total requested by bank transfer, communication was very quick and it was all sorted.
Two days before the party I again messaged Reptoparty to confirm the booking was all in order and received a reply to say they were coming.
At 8am on the day of the party, I got a text message to say three of the reptiles had come down with a respiratory illness so he would have to cancel the party as he couldn't risk the others getting ill. As we had already arranged a party with all his school friends we asked if he could at least bring a few of the reptiles who were well enough as my son was extremely disappointed. He said he would see after going to the vet.
In the meantime I began calling other reptile party organisers, and was surprised to find this was an extremely common problem for Reptoparty and they had all received a number of similar phone calls from people who had been let down on the day. Several of them sent messages saying (direct quotes) 'He is giving us all a bad name' 'Let's just say that name does not surprise me' 'Had quite a few people contact me lately in the same boat and by same company'.
He later messaged to cancel and promised a refund which has not materialised after a week. He has also now blocked me on Facebook which I realised after trying to send a message today.
Anyone else had a similar experience or know how I can get a refund? Fortunately I was able to find another entertainer who saved the day but it was very expensive and stressful. I am shocked that someone would callously cancel a child's party on the day leaving parents high and dry. If it was an exceptional emergency of course that would be different but it seems to be commonplace and i have found several other reviews online with the same complaint.
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Reptoparty cancelled on the day and no refund - anyone else?
112 replies
Reptilefanmum · 10/07/2016 22:45
OP posts:
Reptopartydisappointment ·
09/08/2016 19:13
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Pearlman ·
10/08/2016 08:05
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