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AIBU or is ebay seller about delivery timeframe

(38 Posts)
Damselindestress Fri 08-Jul-16 12:08:37

I bought a TV on eBay on the 4th and paid promptly. The listing said the seller would dispatch within 2 days of cleared payment and they marked the item as dispatched so I've been looking out for it and have tried to make sure either DH or I are in most of the time to receive it. We're self employed so haven't missed work but have had to do some juggling.

This morning the seller messaged me to say
"Hi there. Thanks for buying tv, will be posted out on 13th as im currently out of the country visiting family."

This delay was not mentioned in the listing or I wouldn't have bid as I needed it sooner. Because they didn't mention the delay in the listing I've wasted time and money on an item that won't be delivered in the time frame I require. Because they marked the item as dispatched when it isn't and they had no intention of dispatching it till the 13th, I've been waiting for it, which has caused me inconvenience. They seem to think it's no big deal but I'm annoyed. I've asked for a refund. AIBU?

situatedknowledge Fri 08-Jul-16 12:09:44

Yanbu. 😱

Pootles2010 Fri 08-Jul-16 12:11:58

No Yanbu. They said it would be dispatched within 2 days!

WhyCantIuseTheNameIWant Fri 08-Jul-16 12:12:35

Report them to ebay.

Show them a screen shot of 'posted '

Although is it possible to need a TV?

Want. OK.
But need?

Damselindestress Fri 08-Jul-16 12:14:18

Well we actually need very little to live. Food, oxygen, some kind of shelter... What I meant was I required it within the stated timeframe and would not have bid if I'd been warned about the delay.

Damselindestress Fri 08-Jul-16 12:17:06

What happens if I report them to eBay though? Should I go with item not received or not as described because the delivery timeframe mentioned in the ad was inaccurate? Is it OK to report not received after only 4 days? I think they will put a hold on the money and I don't know how long it will take for them to come to a decision. I was hoping the seller would just decide to do the right thing and refund because that might be quicker but I'm concerned about their casual attitude to the issue.

JamieLannistersFuckButler Fri 08-Jul-16 12:19:22

If the seller doesn't give you a refund quickly, open a case on eBay.

resolutioncentre.ebay.co.uk/

I own a small business that sells on eBay...if I make a mistake and upset a buyer, I put it right quickly.

I'm assuming your seller is not a professional seller, just someone selling their old TV, hence the lack of customer service intelligence - tw*t!

Damselindestress Fri 08-Jul-16 12:23:03

Yes they're not a professional. Neither am I though but when I've sold old stuff on eBay I've still seen it as a business agreement and delivered quickly. They had good feedback but I've just realised it's all as a buyer so they might not realise what is required of a seller. Still I don't think they would be happy if they bought an item and there was such a delay in delivery!

JamieLannistersFuckButler Fri 08-Jul-16 12:23:46

Cross-post.

Go with Item Not Received.
I'm actually not sure if you can open a case so soon, thankfully it's not something I've ever had to do myself or deal with as a seller.

19lottie82 Fri 08-Jul-16 12:26:26

YANBU, when placing a listing the seller has to select an option for how long it will take them to dispatch the item. This combined with the delivery service they offer produces the estimated delivery date.

If they are funny about giving you a refund then as soon as the latest delivery estimate passes, open an item not recieved dispute to claim a refund then leave appropriate feedback, after the dispute had been settled. Make sure you keep it factual.

JamieLannistersFuckButler Fri 08-Jul-16 12:28:18

As a buyer I've often been gobsmacked about a seller's attitude - both casual and professional sellers.

"I was on holiday and my mum didn't get round to posting it" was a bit of a classic for me.

Why list when you're going to be away when the auction ends?!

Same as your issue really!

Damselindestress Fri 08-Jul-16 12:37:36

OMG he has just got back to me saying:

"I can see if a friend will post for me however as you will see it's clearly stated refunds and returns will not be accepted "

It also clearly states he will dispatch 2 days after receiving payment! Am I correct to think the bit about no refunds doesn't count if he lied?! I am fuming!

Damselindestress Fri 08-Jul-16 12:43:50

Just checked the listing and it says no returns not no refunds so reminded him of that. I think the worst thing is that he has not apologised or acknowledged the inconvenience.

WhyCantIuseTheNameIWant Fri 08-Jul-16 12:44:26

Make sure you leave honest feedback.
"TV was ok, but it wasn't sent until a week after the promised date, despite being shown as posted"

Damselindestress Fri 08-Jul-16 12:47:37

TBH I don't want it now. I want a refund so I can buy something that would be delivered on time. I don't trust the seller at all and I'm worried that now I've been difficult about it the item might be delivered in less than satisfactory condition shall we say.

WhyCantIuseTheNameIWant Fri 08-Jul-16 12:51:14

Also,
Ask him about his delivery policy in the questions section. Not as a private message.
Other people can see it.

ShotsFired Fri 08-Jul-16 12:51:45

Screen shot all this right now, before it vanishes or gets changed or whatever.

WhyCantIuseTheNameIWant Fri 08-Jul-16 12:52:03

Ask ebay for a refund.
Item was not delivered.

SantasLittleMonkeyButler Fri 08-Jul-16 12:52:03

If you make a formal return request with eBay then the Seller will pretty much have to agree - never mind what the listing says.

If a Seller doesn't give in to a customer's demands (totally justified in your case) then it goes against their performance level. If your performance level drops enough Sellers receive penalties - such as being allowed to list fewer items per month. As a Seller, it's rarely worth refusing a return. Especially in your circumstances where eBay would find in your favour anyway!

Witch91 Fri 08-Jul-16 12:53:48

I think the only way you will get out of buying the TV is to raise a report with Ebay, particularly if he said no refunds. I have had to raise issues with ebay before and they have been resolved quickly, i'm sure this would be too. Quite often what ends up happening is Ebay (or Paypal) give you the money back and then they chase for it from the seller.

tootyflooty Fri 08-Jul-16 12:56:15

if you have already messaged him and said that you bid on the basis of the dispatch time, I would then tell him you are opening a case with ebay, and just do it. I'm pretty sure ebay will find in your favour, it may take a little while for the money to come back though.

Damselindestress Fri 08-Jul-16 12:59:37

Thanks for the advice guys. I have screenshotted and will open a case. It's just a shame that this is necessary. I wouldn't treat someone this way.

SideOfFoot Fri 08-Jul-16 12:59:56

I thought eBay always sided with the buyer. Report it to eBay, you will get your money back no problem, although it might take a little while.

I hate eBay with a passion!

ZippyNeedsFeeding Fri 08-Jul-16 13:03:18

You can open an item not received dispute the day after the estimated delivery date. The bit about no refunds and no returns is meaningless if it either doesn't arrive or isn't as described. After (I think) about 8 days you can escalate the dispute and unless the seller can provide tracking to prove the television has been delivered, ebay will refund you.
It would be worth contacting ebay customer services (I think unless you are a business seller this is now by email or live chat only). Sometimes they will refund you without having to go through a dispute, when the seller is so clearly out of order.

Snowflakes1122 Fri 08-Jul-16 13:06:11

Alarms are going off with him feeling the need to mention the no returns bit.
Whats the feedback like? Definitely open a case!

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