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to not pay for this?

(29 Posts)
Magstermay Thu 07-Jul-16 16:11:10

Perfectly prepared to be told I ABU but I'm interested to see what people think.

A few weeks ago I ordered something online, delivery was 3-5d and it was posted Monday morning, the day after the order, so reasonable to assume it would arrive in a couple of days. It hadn't arrived by the Friday so I emailed asking about it and they asked me to give it a few days which I did. It didn't arrive by the Tuesday so they agreed to send a replacement. Both items arrived a couple of days later.

They were only worth about £20 each, not massive, and I kind of assumed that the company would write off the first item or claim back from Royal Mail. A few weeks later I received an email saying Royal Mail had informed them of problems with a batch of mail that had since been delivered and would I please return the first item.

I completely forgot to reply (baby brain) and have just received a letter with return envelope to return item or send them payment. I appreciate that technically I have an item I haven't paid for, but that was only sent out because they didn't fulfil their own advertised delivery which left me in limbo waiting for it. I think it would be good customer service to have just said to keep it. WWYD?

WhooooAmI24601 Thu 07-Jul-16 16:12:58

I'd send it back. Keeping something I'd not paid for wouldn't feel right regardless of delivery times (which they weren't responsible for, since RM acknowledged their error).

Buscake Thu 07-Jul-16 16:13:02

Just send them back confused

Camembertie Thu 07-Jul-16 16:13:04

Can't believe you're even asking, send it back

They have already sent you a second without waiting for Royal Mail to investigate first, and have made your life much easier by sending you a return envelope

eosmum Thu 07-Jul-16 16:13:21

Send it back of course.

MorticiaLiverish Thu 07-Jul-16 16:14:10

What would I do? Send it back, It isn't their fault that RM had problems with the mail.

Sirzy Thu 07-Jul-16 16:14:12

Send it back. You haven't paid for it, they contacted you to explain that Royal Mail had made them aware of the problem and when you didn't get it they helped.

ThatsMyStapler Thu 07-Jul-16 16:14:47

Send it back if course

WorraLiberty Thu 07-Jul-16 16:14:57

You don't 'technically' have an item you haven't paid for, you definitely have an item you haven't paid for.

They've given you and envelope so return it.

500internalerror Thu 07-Jul-16 16:15:25

Well it's not yours, so you can't complain really.
It wasn't the company that failed the delivery time, it was Royal Mail.
If it's a huge company, they'd be more likely to write off the first one. But £20 is a lot of money, so for a smaller business I can see them
Needing it back.

StickTheDMWhereTheSunDontShine Thu 07-Jul-16 16:16:23

If they've asked for it back, you need to send it back.

It's hardly their fault that Royal Mail fucked up.

Magstermay Thu 07-Jul-16 16:20:30

Fair enough, unanimous opinions, posting back as we speak smile

Toxicity Thu 07-Jul-16 16:21:55

You are doing the right thing sending it back, as a PP said it wasn't their fault that their was a problem with Royal Mail.

londonrach Thu 07-Jul-16 16:26:50

Same happened to me. Item never turned up after said been delivered. Contacted company to say as such. New one posted and arrived. Two weeks later found item in hallway in open box (block of flats). Contacted company. They said keep it! Gave it to sister.

EverythingWillBeFine Thu 07-Jul-16 16:43:20

I have to say most companies would have said to keep it! Esp for an item of that amount (I suspect if this had been an item of £100 that would have been different)

But as they did ask for it, then yes you can not not send it back.

margewiththebluehair Thu 07-Jul-16 16:45:29

There is a little thing called LAW. For you to knowingly keep something that doesn't belong to you (even if posted in error) is called THEFT. To do it by deception (i.e., not to declare it arrived) is FRAUD.

Hope you stay on the right side of the law.


You know you are going to get 12 pages of posts saying
as people won't RTFT and see you've posted it back.

pasturesgreen Thu 07-Jul-16 16:48:54

Yes, probably not stellar customer service, but I'd send it back promptly.

Even if you can't be persuaded with the moral/legal argument, surely you have no use for two identical items anyway?

diddl Thu 07-Jul-16 16:48:58

Some companies would write it off, but goodness, they've even sent you an envelope!

Is it hellishly difficult to get to the Post Office?

KissMyArse Thu 07-Jul-16 16:49:47

Send it back FFS. Surprised you even needed to ask hmm

pasturesgreen Thu 07-Jul-16 16:49:49

Apologies for the cross post!

sleeponeday Thu 07-Jul-16 16:50:35

This is going to be another cancel the cheque. grin

KissMyArse Thu 07-Jul-16 16:52:15

as people won't RTFT and see you've posted it back.

The question was - "WWYD?"

People will answer that they would send it back.

diddl Thu 07-Jul-16 16:53:00

Oh heavens, missed your post at 16.20.30blush

I'm not sure that what they have done is bad customer relations though, is it?

Since Royal Mail have confirmed that both have been delivered, why not ask for one back?

Discount on the first due to it taking so long might have been the way to go.

sleeponeday Thu 07-Jul-16 16:53:44

To do it by deception (i.e., not to declare it arrived) is FRAUD.

No, it isn't. Fraud requires action. Inaction is insufficient.

And if we're such a fan of capital letters, SHE HAS SENT IT BACK.

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