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AIBU?

Hotpoint are trying to assassinate me, aren't they?

29 replies

HoneyDragon · 05/07/2016 20:29

AIBU?

This year has brought the amazing combustible fridge freezer. That theyrequested I keep in situ for over two weeks until and engineer could look at it. Even though smoke was coming out of it after it went bang.

They couldn't do sooner as they were very busy with their flammable tumblr dryers.

They were fucked off that I refused to comply and had to buy a new one.

Then I got a letter in regards to my 6 month old tumble dryer saying that wanted me dead too.

Called them. Gave them model number. They congratulated me on owning a non murderous tumble dryer.

This week. Whoops sorry we were wrong about that model number. You're tumble dryer is a hateful flammable bastard just like your fridge was.

Don't worry though we'll send an engineer out to you asap to stop it wanting to kill you. The engineer will be with you in at least months.

AIBU? Hotpoint actually hate me don't they?

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HoneyDragon · 05/07/2016 20:30

At least TWELVE months.

Sorry.

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Daffodil90 · 05/07/2016 20:34

Wow. That's pretty shocking. 12 months?!

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HoneyDragon · 05/07/2016 20:36

That's what they're quoting now to modify them, yep. Scary really.

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Daffodil90 · 05/07/2016 20:49

So in the mean time just go ahead and blow yourself up!

Hope it's much quicker than that for you! Or maybe it's time to crack out the credit card!

for you!

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HoneyDragon · 05/07/2016 20:52

Tumble dryer is only 9 months old can't afford a new one. I'm not friends with the Indesit group anymore the bastards.

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ShatnersBassoon · 05/07/2016 20:55

They're certainly trying to test your flame-retardance. They're swines, particularly for taking a gamble on the tumble dryer inferno.

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TheChippendenSpook · 05/07/2016 21:00

My tumble dryer was less than a year old so I pestered them on Twitter. That got a quick response and they replaced it with a new one.

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HoneyDragon · 05/07/2016 21:06

It's annoying in though, they literally couldn't give a shit, making people having to use social media. Glad you got sorted

I'll try Twitter ...but it's disgusting how little they care about people.

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sepa · 05/07/2016 21:09

12 months minimum. We were told June. Now being told it could be another 6-months.
They will give me a discount on another model though
But if you keep your one and use it (like I do) your house insurance won't pay out of your house does go up in flames as you were warned about it

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Stylingwax · 05/07/2016 21:38

My DP fixes these tumble dryers, he works for a company that Hotpoint have contracted out the fixes to. He does a lot of them. He says don't leave it running when you go to bed or go out. He also said though that sometimes Hotpoint get the models with the issues wrong, so wonders what model number yours is and he should know.
In case that helps at all.

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Mamabear14 · 05/07/2016 21:41

Get onto them on Twitter. Mine melted my plug socket after they told me it would be fine to use, I complained loudly on Twitter and they sent someone out within 2 weeks, and paid for my replacement socket. I did have to ask for that though.

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Stylingwax · 05/07/2016 21:44

He also says if you look in the drum at the back there are lots of holes. Above one of the holes there should be a screw head, if there's a screw head the issue has been corrected already because something's been attached to stop the fluff collecting at the back which is causing the fires. (Sorry I'm crap at explaining but he says it should be really obvious tho you'll need a torch).

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HoneyDragon · 05/07/2016 22:04

Oh brilliant I'll have a look in the morning. They are adamant it's duff though.

Problem is I don't want to be bumped over some other poor sod. I just want them to actually at like they care that they've put not one but two dangerous items in my home they've already admitted liability so why not at least apologise even if they won't resolve it?

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BluePitchFork · 05/07/2016 22:08

that's why they are (comparably) cheap.
you get what you pay for imo.

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HoneyDragon · 05/07/2016 22:22

£400 is not cheap. Even comparably.

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HoneyDragon · 05/07/2016 22:23

And fridge of death was £650 on sale.

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DoNotBlameMeIVotedRemain · 06/07/2016 03:28

My parents are on the massive waiting list too. I think it's completely unacceptable to take so many months to sort. I'd be disgusted if there was a fire And insurance refused to pay out.

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SylvieB74 · 06/07/2016 03:48

I rang and gave the model no. Of ours and they said 'you'll be happy to know it's not affected!' I said that I want a letter saying that because the insurance probably wouldn't pay out when it burns tha house down, he said 'ok I'll just check it again... Oh it's coming up as affected now?!' F ing unbelievable! They've offered to modify it next year.

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HoneyDragon · 06/07/2016 15:50

That's disgusting ..... I wonder how many people have been told their dryers are safe, when they aren't?

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TaliZorahVasNormandy · 06/07/2016 15:56

My mum as the tumble of death too. They said May, now its probably next year. She uses it as little as possible. Bloody Hotpoint.

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Nibledbyducks · 06/07/2016 15:59

I registers mine for repairs a couple of days after they publicised the issue, I got a repair date of April 2017!

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HoneyDragon · 06/07/2016 16:03

After the fridge debacle and they way they behaved I reckon it they'll just decide they're safe after all

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PaulDacresMicroPenis · 06/07/2016 16:08

Colleague had an engineer out to fix her death trap dryer a few weeks ago, guy was chatting on about how busy he was since his firm got the contract to do these, then he whizzed off to his next appointment...
and of course her dryer didn't work properly after so another engineer had to come round a week later and connect up the things he had left dangling around inside!

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MetalMidget · 06/07/2016 16:27

Wait, what?! I knew about the Michael Bay tumble dryers, didn't know they also did flammable fridges!

If it's any consolation (as you burn to a fiery crisp), the phrase "hateful flammable bastard" made me laugh...

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TheGrandHighWitch · 06/07/2016 16:49

I have an indesit dryer that may decide to kill me apparently. Hotpoint can get someone to sort it next February (approximately) after I registered in in March this year. They have taken to 'updating' me by email as to whats happening. This translates to - we're still going to keep you waiting a stupidly long time for a repair that shouldn't be necessary, if you're happy with this then do nothing. Until recently I was also given the option of getting a new dryer and paying a 'contribution' towards it's delivery of £99 for a similar type dryer. Just this week they have emailed me with a third option where I can click and collect a similar dryer from Currys for £59 and return mine to them at the same time.

As far as I am concerned they can either provide me with a new dryer free of charge or get the repair done in a reasonable time frame. Since they are not planning on either I plan to buy a new one from a rival brand.