To ask about your DC(s) school accident policies?

[JuneBuggy]

Phone call from DS' school today along the lines of "DS has fallen over and landed on his face. His nose was been bleeding for ages. Can you come up and have a look, we're not sure if he needs checking out." DS is 5 and in Reception class.

DH & I, thankfully both not working today, head up and collect him. Handover completed by the receptionist who tells us he had a cold compress applied to his nose, fell on concrete and gives a time of "somewhere between 12:30 and 13:00".

When we leave school, DS tells us he didn't land on his face, but on the back of his head as he fell backwards. This is confirmed when we find a large graze at the bottom of his back and a graze and bump on the back of his head. It looks like he's fallen, landed on his back and hit his head, causing what sounded like quite a severe and lengthy nosebleed. DS' school did nothing with the back of his head or his back as they wrongly assumed he'd bumped his nose, causing the bleed.

We take DS to our local minor injuries unit and they, reassuringly, carry out a very thorough assessment before concluding that he's okay but we're to call an ambulance if his demeanour suddenly changed, etc. They agree that it looks like he's fallen backwards and hit the back of his head. They call the school to confirm what first aid was given and were given the same story as us about him falling face first.

Aibu to think this is unacceptable and that they should have better procedures in place? Or am I being a bit pfb?

I've complained about this issue before and was promised something would be done to improve the policy (DS fell hitting his head, receptionists doing the handover were unable to give me any further details and the accident book log simply said "DS fell and banged head")

DS appears to be fine, we're keeping a close eye on him, but I'm genuinely worried about their seemingly blase attitude to head injuries

[JuneBuggy]

He says yes and that they told him he hadn't

[Queenbean]

Why did they think he had fallen forwards? Did he not tell them he had fallen backwards?

Hope he is ok

[JuneBuggy]

Queenbean he's told me he did tell them but they told him he didn't. I'm guessing they saw all of the blood (his uniform is soaked ) and assumed he'd bumped his nose.

Euphemia they have an accident book, but we didn't get chance to look as we just wanted to go and get DS checked out as he seemed a little dazed. I've never been given any forms, it's something I suggested when I raised the issue previously, DS' nursery used them religiously and it worked well.

[clam]

They're not trained paramedics. They did the best they could and called for backup (i.e. you > A&E).

[dajen]

Given the timing it may be that a mid day supervisor dealt with him when it happened and the receptionist who called you had not actually been involved in dealing with him. She may only be reporting what she was told by the mid day supervisor on handover. Not acceptable of course but if no-one actually saw what happened the mid day supervisor may have mis read the signs and assumed he fall on his face.

[JuneBuggy]

clam I'm not asking for paramedic level care, I'm asking for a better handover between midday staff > reception > us.

dajen, that's my point. The receptionist told us what the midday supervisor told her. However, in there she claimed the midday supervisor witnessed the whole thing, which she clearly didn't. No forms, no slip, no anything except a verbal second-hand account. It just seems, well, lax to say the least