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To royally kick off - Housing Assoc. one (Long sorry)

44 replies

pinkie1982 · 23/06/2016 13:07

We are a family of 3 that live in a HA property. My son is just twelve months old.

We moved into a property at Christmas and haven't yet been able to decorate as during some checks in February they discovered damp walls and woodworm that needed to be worked on. We had to cancel our carpet fitter and plasterer and put our new sofa on hold.

They were supposed to do internal damp proofing, change the vents in the kitchen and bathroom for automatic ones and take up the lino in the kitchen and treat the woodworm and the drain in the garden needed renewing. It was all going to be completed whilst we were on holiday (they were going to put us in a hotel otherwise as we couldn’t live in the house while they were doing it). They had 10 weeks notice and it was going to take 7 days to complete. All of our stuff had to go into storage. We went away.

Two days before we were due to arrive home we had a text from the surveyor to say ‘all works complete, apart from the tiling in the kitchen and there is a problem with a drawer’.
So we were expecting those two things to not be done and not to have any flooring down in the kitchen when we got back. That’s fine.

This is what we came home to:
Lino not taken up – woodworm not been treated, affected floorboards not replaced.
Kitchen window not plastered – no sill in place, metal beading showing.
Back wall not tiled.
Unable to use a kitchen drawer, no handle on it.
Main water pipe bent away from the wall in kitchen and leaking.
Vent in kitchen completely removed and plastered over – no vent at all in there now.
Vent in bathroom not replaced.
Power socket for washing machine removed and plastered over – unable to use washing machine.
Double trap under sink removed and replaced with single trap – unable to plumb our dishwasher back in.
Condensation pipe removed from boiler so boiling water coming out of the bottom of it – they told us to put a bucket under it.
Rubbish left in our front garden and kitchen (kitchen was a pile of sandwich wrappers, coke cans, gone off milk put in a cupboard).
They used our bathroom for mixing up plaster, washed out their things in the bath, baby bath toys all dirty, the toilet was filthy, they used all of my loo roll.
They were supposed to seal off the baby's room but someone has been in there and left the door open so the carpet is dirty and everything in there was dusty – we had put TVs and mattress and clothes in there.
DP screwed shut the cupboard in the bathroom as he put his tools in there and they had tried to get in and broke the lock.
There is a chip out of the top of our new bed and a chip out of the side of the washing machine.

I went to their offices Monday morning, they sent out a manager to see and he took photos. He got the boiler man out (who just put a bucket underneath) and got a plumber to fix the leak from the water pipe.
The boiler is being fixed properly on Tuesday. I wrote a formal complaint on Monday and emailed it to the four managers I was given names of and their complaints team but had no response.
WWYD next?

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tralaaa · 23/06/2016 13:52

Go to your local MP and press dreadful service