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AIBU to expect Trespass here in the UK help with a product of theirs bought in Madeira

(7 Posts)
baw53 Mon 20-Jun-16 18:58:40

.I bought a Trespass collapsible walking pole from a specialist outdoor equipment store in Madeira in January.I used it for 2 easy completely flat level Levada walks, and now it useless, a plastic nut has sheared.The pole cost £26 and I think it is not unreasonable of me to want it to last longer than 2 uses.I phoned Trespass Customer Services/contactedFacebook and their CEO and they cannot help with a replacement ' nut' as I did not buy it from a Trespass store.I would gladly pay for the part and postage or visit my local Trespass store 5 minutes walk from my home( it probably costs about 10p)Apparently my contract is with the store.I really thought they would be more helpful as a return flight to Madeira is around £400.Here is some Consumer Advice from not by any Trespass products they are not fit for purpose.

ConcreteUnderpants Mon 20-Jun-16 19:01:42

And your contract isn't with the store at all, it's with Trespass.

zad716 Tue 21-Jun-16 06:09:13

ConcreteUnderpants You are not right if the goods were sold in the UK as your contract would be with the retailer not the manufacturer.

baw53 I would hope that Trespass would though be more helpful anyway. Do they sell the exact item in the UK? If so maybe you could buy another one as you could get a full refund if it developed a fault.

Creampastry Tue 21-Jun-16 07:11:08

You bought it in a different country - your rights aren't the same. Trespass don't have to do anything.

MumOnTheRunCatchingUp Tue 21-Jun-16 07:54:59

Stores don't hold 'spare parts' such as this!

Go get one from a diy shop?

NapQueen Tue 21-Jun-16 08:00:18

Does your local store stock the exact same one? Could you buy it, then return the faulty one a few days later using the newer receipt?

You still then have a pole which you have paid for, and a reimbursement on the one which is no longer functional.

ConcreteUnderpants Tue 21-Jun-16 08:10:06

Zad you are absolutely right, and that's what I meant to say! Fingers and brain not working in conjunction.
So sorry OP, if I misled you.

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