Had to make a new NN for this as its fairly identifying!
Yesterday DP and I had tickets for a festival about two hours away from where we live. The festival is three days but we could only afford one of those and chose Sunday as it had some of his favourite bands.
We wanted to get there for about 2pm, so left at 10am. The drive should be about 2 hours so left in plenty of time.
About three miles from the venue (at the motorway exit) there was horrendous traffic - literally the worst I've ever been in. We ended up sitting in this traffic for almost SIX hours, the traffic was barely moving. This was all festival traffic and due to their bad organisation skills as they could not get people in the car park. We pre paid £20 for our parking ticket, and finally 6 hours later arrived at the car park to be told it was closed and refused entry. Later their Twitter claimed car parking was 'first come first serve' despite pre paid parking tickets. Ended up going home disappointed and tired.
Emailed the festival to request a refund as they had refused the entry and their awful planning was the reason for it - from Twitter many people seem to have experienced it too. They've replied saying they won't be giving refunds but will 'log the information for next year'.
AIBU to expect a refund? Surely as they turned me away this is not my fault?! I emailed back asking for someone to call me but have been looking into involving trading standards/citizens advice but genuinely don't know where I stand with it? Any advice would be greatly appreciated as I'm a bit stuck as for what to do now!
Please or to access all these features
Please
or
to access all these features
AIBU?
To expect a refund?
25 replies
HoneyBadgers · 13/06/2016 18:03
OP posts:
Newsletters you might like
Please create an account
To comment on this thread you need to create a Mumsnet account.