I've just returned from 2 nights away staying in someone's house booked through airbnb. I have only done 1 airbnb trip before and it was problem free. The home owner for the trip this week now wants me to pay for carpet cleaning and I don't know what is reasonable.
I'm a single mother with a 6 year old son. The advert on airbnb said that we would be sharing the 3 bed 1 bath terraced house with just the single female owner and that only 1 bedroom was let out. Baths were not allowed as she was on a water meter. The cost was £114 for 2 nights.
The house was fine. However, after the first night the lady owner said there was a man in the back bedroom who works nights but not to worry about waking him as he sleeps deeply. This was another airbnb person staying for a couple of weeks. I was a bit taken aback but said nothing. I wouldn't have booked had I known he would be there - safety issue and only 1 bathroom.
I also didn't say anything about the fact that the water pressure of the over bath shower was so low I actually couldn't get the shampoo out of my hair despite standing there for 5 minutes.
I also didn't mention the curious fact that there was plaster all over the (old) white bathroom tiles. Could be scraped off with a fingernail. Seems she'd had the ceiling skimmed but not cleaned up.
I put it down to experience and just decided not to leave a review on the site as I didn't want to be negative when she has only been doing airbnb for a couple of months.
I confess that my DS made a tiny chocolate mark on the new white bedding. So tiny I didn't mention it as I have pure white bedding and knew it would wash out easily.
After we left she emailed to ask me to pay for carpet cleaning and complained about the bedding stain.
Apparently there was a speck of chocolate on the carpet that smeared when she hoovered and the mark on the bedding wouldn't come out on a "refresh' wash.
I was mortified to have left anything that would mark the carpet and offered her £20. I also explained my issues re the random man and bathroom. I asked if Vanish carpet stain remover wouldn't get rid of the stain. I said that small marks on a carpet in a letting bedroom were inevitable and suggested she get a Vax carpet cleaner as this shouldn't really be a guest issue as minor matters like that should be factored in to the price paid.
I said I was a bit shocked that bedding shared by strangers was only getting a refresh wash and that you can't keep white bedding pristine without a proper wash.
She has said she takes on board my comments (but said no more) and gave me bank transfer details to send her the £20.
On reflection I think I'm the one who should be getting a discount!
What should I do????
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40 replies
Flossynoodle123 · 04/06/2016 15:58
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